Ambulance Care Assistant - Mental Health in Carlisle

We have a fantastic opportunity for an Ambulance Care Assistant (Secure Mental Health) to join our amazing team based in Carlisle. We are looking for enthusiastic, care focused individuals to join our Safe Care Division (Secure Mental Health). If you’re passionate about people and want to make a difference, consider a career with us.

Your main responsibility will be supporting the police and other professionals with transporting service users to and from healthcare facilities. This can be carried out alone or as a two- or three-person team, so it is vital to hold a full Manual UK driving licence. Full training will be provided for this rewarding role.

Permanent/Full time – 42 hours per week, days, nights and weekend shifts.

Benefits:

• £13.04 per hour
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash‑plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5‑year intervals with an increase in annual leave.
• Values‑based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Responsibilities:

• Working as part of a team to support the patient on board.
• Taking responsibility for ensuring the vehicle is safely and responsibly driven.
• Assisting service users with challenging behaviour and/or mental health illnesses, with some who may need physical intervention.
• Working alongside the police and other professionals to transport vulnerable service users between a variety of locations including hospitals, homes and prisons to medical/care settings including A&E, outpatients and hospital wards.
• Liaising with hospital staff and the police on the safe conveyance of the service user to and from places of safety.
• Responsible for lifting, securing, and helping service users in and out of the ambulance.
• Handing over of service users to appropriate staff on arrival at treatment centres/hospitals.
• Transfer service users from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
• Ensuring that the ambulance is kept safe, clean, and tidy.

Qualifications:

• Full manual UK driving licence with less than 6 points.
• Committed to patient care and the ability to build a rapport with patients.
• An effective communicator with experience of communicating with others in emotional and difficult circumstances.
• Calm, considerate, careful driver, with no more than six penalty points on your license.
• Natural flair for teamwork and collaboration.
• Physically fit for patient handling, moving and occasionally patient restraint when required.
• Able to problem solve and identify key changes in patients’ behaviour while working demanding situations.

Please note that this role will be subject to several regulatory pre‑employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, eliminating unlawful discrimination, and providing equal opportunities. We endeavour to provide an inclusive and safe working culture for all.