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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional patient transport services and ensure compliance with health and safety standards.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in healthcare logistics and strong communication skills required.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Team Leader to support our Secure Mental Health Contract in Burgess Hill, Sussex. This is a full time position working 37.5 hours per week Monday to Friday.
Main Duties
- Business Performance and Service Delivery: Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
- Compliance: Assist the Compliance Team with Health and Safety base checks to ensure the base and any equipment is fully compliant at all times.
- Fleet: Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
- Data Management: Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
- KPI’s: Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
- People Management: Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
- Employee Relations Support: Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.
- Sickness and Leave: Ensure that sickness absence is kept up to date and identify potential avenues for cover in the event of high levels of sickness.
- Recruitment: Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.
- Training: Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
- Ad-hoc: Conduct property risk assessments as and whenever required to ensure safe and suitable access for Ambulance Crews.
- Health and Safety: Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.
- Diversity: Be an ambassador for diversity.
- Hours and Environment: Be visible and maintain a physical presence across the contract.
Person Specification
- Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
- Passion for patient care and delivering a highly effective service.
- Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
- High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
- Strong problem‑solving skills.
- Ability to coach and guide.
- Excellent organisational skills with proven ability to multi‑task and prioritise, as required.
- Meticulous attention to detail.
- Ability to stay calm under pressure and use initiative.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all. EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
Team Leader - Secure Mental Health in Burgess Hill employer: E-zec Medical Transport Services Ltd.
Contact Detail:
E-zec Medical Transport Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Secure Mental Health in Burgess Hill
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare logistics field, especially those who work with patient transport services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee, be ready to discuss how your experience aligns with their needs. Highlight your problem-solving skills and your passion for patient care.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in joining EMED Group and helps us keep track of your application. Plus, it’s a great way to stay updated on any new roles that pop up.
✨Tip Number 4
Prepare for interviews by researching our company culture and values. Be ready to discuss how you can contribute to our mission of providing excellent patient care and promoting diversity. Show us you’re not just a fit for the role, but for the team!
We think you need these skills to ace Team Leader - Secure Mental Health in Burgess Hill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in healthcare logistics and patient transport. We want to see how your skills align with our mission at EMED Group!
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can engage effectively at all levels, so let your personality shine through!
Highlight Your Problem-Solving Abilities: We’re looking for someone who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in regulated environments. This will show us you can stay calm under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Team Leader position. We can’t wait to hear from you!
How to prepare for a job interview at E-zec Medical Transport Services Ltd.
✨Know Your Stuff
Make sure you understand the key responsibilities of a Team Leader in Secure Mental Health. Familiarise yourself with the specifics of patient transport services and compliance regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Team Leader, you'll be managing a team, so it's crucial to demonstrate your communication and coaching abilities. Prepare examples of how you've successfully led teams or resolved conflicts in the past. This will highlight your capability to engage with colleagues at all levels.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to stay calm under pressure. Think of situations where you've had to make quick decisions or manage crises, and be ready to discuss how you handled them effectively.
✨Emphasise Your Commitment to Diversity
Given the importance of diversity and inclusion in the workplace, be prepared to discuss how you can contribute to a positive and inclusive environment. Share any experiences you have in promoting equality and how you plan to be an ambassador for diversity within the team.
