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- Tasks: Coordinate property valuations and manage customer relationships in a dynamic environment.
- Company: Join e.surv Chartered Surveyors, a leading provider of residential property risk expertise.
- Benefits: Enjoy a competitive salary, 28 days holiday, and hybrid working options.
- Why this job: Be part of a vibrant team making a real impact in the property sector.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Full training provided with opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Part of the LSL group of companies, e.surv Chartered Surveyors is one of the country's largest providers of residential property risk expertise and surveying services. To put it into numbers, we complete one mortgage valuation every twenty-five seconds and it’s our incredible team of Valuation Survey Co-ordinators (VSC’s) who keep our surveyors’ diaries full. This role is hybrid so you’ll need to have a quiet space at home to work as well as a good internet connection. We’ll set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us.
As a VSC you can expect to carry out the following duties on a day-to-day basis:
- Make and receive inbound and outbound calls to Estate Agents, vendors, tenants and property developers.
- Arrange appointments for our surveyors to complete property valuations and surveys.
- Manage customers’ expectations thoroughly throughout all processes.
- Manage queries in relation to appointments.
- Handle computer-based tasks and data entry responsibilities, ensuring all information inputted onto the system is completed with high levels of accuracy.
- Build and maintain good relationships with all customers both internal and external.
To progress your application, you must have the following skills and experience:
- Excellent Customer Service skills
- Ability to organise and prioritise own workload.
- Strong computer literacy with the ability to navigate between different systems.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- The ability and desire to work in a fast-paced environment.
- Be able to work on your own as well as within a team.
- Pro-active and progressive attitude
- Ability to multi-task
Previous contact centre/call handling experience would be beneficial but is not essential, as full training will be provided. On-going training and support is also given to encourage our colleagues to progress their careers within the company or wider LSL group.
In return, we will offer you:
- 5 day working week, which may include 1 Saturday per month
- M-F 8-8, Sat 8-6 and some bank holidays (8-4.30).
- 28 days holiday (including bank holidays)
- Career pathway and progression opportunities
- A fun, vibrant working environment
- A modern office, with good transport links
- Home working or hybrid working options available dependant on individual circumstances
If this sounds like an opportunity for you then we want to hear from you!
LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE.
PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we’ll be happy to explain the process.
Valuation Survey Co-ordinator (VSC) employer: E.surv
Contact Detail:
E.surv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Valuation Survey Co-ordinator (VSC)
✨Tip Number 1
Get to know the company inside out! Research e.surv and the LSL group, so you can chat confidently about their services and values during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! As a Valuation Survey Co-ordinator, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable with handling calls and managing customer expectations.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past where you've successfully managed multiple tasks or prioritised workloads. This will help demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Valuation Survey Co-ordinator (VSC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Valuation Survey Co-ordinator role. Highlight your customer service skills and any relevant experience that shows you can handle a fast-paced environment. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Clear, concise language will show us you can manage customer expectations effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at E.surv
✨Know Your Role Inside Out
Before the interview, make sure you understand the Valuation Survey Co-ordinator role thoroughly. Familiarise yourself with the key responsibilities like managing appointments and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've successfully managed customer expectations or resolved issues. This will demonstrate your ability to handle the fast-paced environment and build good relationships with clients.
✨Get Tech-Savvy
As a VSC, you'll be dealing with various computer systems. Brush up on your computer literacy skills and be ready to discuss any relevant software you've used before. If you have experience with data entry, make sure to highlight that too!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like for a VSC. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
