At a Glance
- Tasks: Chase overdue rent and fees while providing top-notch customer service.
- Company: Join LSL’s dynamic finance team supporting leading estate agency brands.
- Benefits: Enjoy a quarterly bonus, employee perks, and career development support.
- Other info: Work Monday to Friday with free on-site parking.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: Experience in credit control or customer service is essential.
The predicted salary is between 25000 - 30000 £ per year.
An exciting new opportunity has arisen within LSL’s Estate Agency Division finance team for a Credit Control and Collections Clerk to join our busy and energetic team on a full time, permanent contract. Supporting our Your Move & Reeds Rains estate agency brands, this is an excellent opportunity for an experienced credit controller, collections agent or someone with contact centre experience to expand and develop their career with a supportive employer who is committed to helping our colleagues succeed.
Your Move & Reeds Rains are two leading names within the estate agency industry with sales and lettings branches across the UK. The Credit Control team are based within our Newcastle upon Tyne Head Office and provide a first-class service to our clients using best practice to achieve swift collection of any rent arrears and fees.
Working as a Credit Control and Collections Clerk we will offer you:
- Quarterly performance related bonus
- Numerous employee benefits to include Share Save, Pension Scheme and the option to take part in cost saving schemes.
- Full support in developing your career.
- Free on-site parking.
- Work Pattern - Monday - Friday 09.00am - 5.00pm
Key Duties & Responsibilities of a Credit Control and Collections Clerk include:
- Responsible for chasing and collection of any overdue rent and fees.
- Handling a large volume of inbound and outbound calls.
- Using best practice to move issues along at pace and in a tenacious and energetic way.
- Pro-actively speak with tenants, to find their reasons for non-payment of rent, and to landlords to update them on the issues.
- Always being aware of team and individual collection targets and understanding progress against the targets.
- Negotiating with tenants and landlords to mutually agree arrears instalment plans.
- Administrative duties related to estate agency lettings.
- Handling complaints and issuing 1st line responses.
- Liaising with Operations and internal functions to resolve queries.
Essentials Skills, Qualities & Experience Required to join the team:
- Experience of credit control procedures or possess customer service/contact centre experience.
- Ability to stay calm and composed on phone calls.
- Able to prioritise and organise own workload.
- Approachable and able to work as part of a team.
- Target Driven with a pro-active nature.
- Excellent listening and communication skills.
- Highly numerate with good working knowledge of MS Excel & Word.
- Ability to understand company process and procedures documentation and successfully complete all in-house training.
If this sounds like an opportunity for you then we want to hear from you.
Credit Control Clerk in Newcastle upon Tyne employer: E.surv
LSL’s Estate Agency Division offers a vibrant and supportive work environment in Newcastle upon Tyne, where employees are encouraged to grow and develop their careers. With competitive benefits such as a quarterly performance-related bonus, a comprehensive pension scheme, and free on-site parking, LSL prioritises the well-being and success of its team members. Join us to be part of a dynamic team that values collaboration and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Clerk in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research LSL and its brands, Your Move & Reeds Rains. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, it’s crucial to sound confident and calm. Try role-playing with a friend or family member to get comfortable with common scenarios you might face as a Credit Control Clerk.
✨Tip Number 3
Show off your numbers game! Brush up on your Excel skills and be ready to discuss how you've used data in previous roles. Being highly numerate is key for this position, so don’t shy away from showcasing your analytical side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Credit Control Clerk in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Clerk role. Highlight any relevant experience in credit control or customer service, and don’t forget to mention your skills in handling calls and managing workloads.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your enthusiasm for working with Your Move & Reeds Rains and how you can contribute to our goals.
Show Off Your Skills:We want to see your skills in action! Be sure to include examples of how you've successfully managed collections or resolved customer issues in the past. This will help us understand how you can bring value to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at E.surv
✨Know Your Numbers
As a Credit Control Clerk, you'll be dealing with numbers daily. Brush up on your numeracy skills and be prepared to discuss how you've handled financial data in the past. This will show that you’re not just familiar with the role but also confident in managing figures.
✨Showcase Your Communication Skills
Since the job involves a lot of phone calls and negotiations, practice articulating your thoughts clearly. Think of examples where you've successfully resolved conflicts or communicated effectively with clients. This will demonstrate your ability to stay calm and composed under pressure.
✨Understand the Company Culture
Research LSL’s Estate Agency Division and their brands, Your Move & Reeds Rains. Knowing their values and how they operate will help you align your answers with what they’re looking for. It shows genuine interest and that you’re a good fit for their team.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with a difficult tenant or meeting collection targets. Prepare some scenarios from your past experience that highlight your problem-solving skills and tenacity. This will help you stand out as a proactive candidate.
