At a Glance
- Tasks: Audit valuation reports for quality and risk, ensuring accuracy and timely communication.
- Company: Join e.surv, the UK's leading residential surveyor with a collaborative culture.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Make a real impact in property risk expertise while working flexibly from home.
- Qualifications: GCSE English and Maths, Microsoft Suite skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
12 Month Fixed Term Contract - QAA. This is a remote based role. Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John O'Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
The role of the Quality Assurance Assessor (QAA) is to audit a variety of valuation reports for risk and quality purposes daily, including Real Time Audit, Surveying Quality Programme, External Valuation Audits, and always maintaining the relevant databases within agreed service levels to support the business needs. The role sits within e.surv, part of the LSL Group, and is key in supporting the delivery of client SLAs and business strategy by working collaboratively with other teams and the wider business and ensuring an exceptional customer experience.
The Successful candidate will be accountable for:
- Complete the full suite of Real-Time Audit tasks, within defined Service Levels (SLAs) and to the agreed processes and quality standards always ensuring that associated databases are maintained for accuracy.
- Ensure referred cases are communicated in a timely manner with Surveyors, Area Operations Managers and escalated to senior members of the Surveying Quality Team as appropriate.
- Handle external requests, including queries, amended reports, results and month end reconciliations.
- Compile SQP Phase 1 audits for field surveyors, and collating results as directed.
- Fulfil general and lender-specific Report Audits and completing high risk reporting (same day), where required.
- Complete daily submissions reporting to ensure that the wider business is appraised in a timely manner on performance against SLAs and KPIs.
As a Quality Assurance Assessor you are required to:
- Target-driven: work in an agile and flexible manner in response to changing business demands ensuring that disruption to BAU is minimised wherever possible and that service levels are met on all cases through prompt and efficient time management.
- Organisation: effectively manage their own workload, ensuring that tasks with defined business service levels are prioritised accordingly.
- Attention to detail: have a keen eye for detail ensuring that all audits are marked clearly and consistently in line with relevant scorecards to improve overall quality and mitigate business risk.
- Communication: respond to all communication, whether verbal or written in a professional and respectful manner being customer focussed, consistent, polite, and always demonstrating a quality work ethic.
- Teamworking: work as part of a team to safeguard business service levels are maintained in line with expectations and agreed parameters.
Undertake additional duties as required by the QAA Team Leader(s), and senior departmental managers.
Knowledge, Experience and Qualifications required:
- GCSE English Language & Maths Grade C or above (or equivalent). (Essential)
- Microsoft Suite including Teams, Word, Excel and Powerpoint. (Essential)
- Confident user of the internet (Google Maps, Rightmove etc.). (Essential)
- Working Knowledge of Corelogic (Surveyhub technology). (Desirable)
- General knowledge of surveying/the role of a surveyor. (Desirable)
- Experience working within a Quality-checking/auditor role with responsibilities.
- Working in a target driven environment.
Note: Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate (e.g. evenings, weekend, Bank Holiday working).
Quality Assurance Assessor in Kettering employer: E.surv
e.surv Chartered Surveyors is an exceptional employer, offering a dynamic remote working environment that prioritises employee growth and collaboration. With a strong commitment to quality and customer satisfaction, employees benefit from comprehensive training, a supportive team culture, and the opportunity to contribute to a leading firm in the property risk sector. Joining e.surv means being part of a reputable organisation that values integrity, innovation, and the professional development of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Assessor in Kettering
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for Quality Assurance Assessors and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or case studies to the interview. This will help demonstrate your attention to detail and how you’ve tackled challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at e.surv.
We think you need these skills to ace Quality Assurance Assessor in Kettering
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assurance Assessor role. Highlight your relevant experience in quality checking or auditing, and show us how you meet the specific requirements mentioned in the job description.
Show Off Your Attention to Detail:As a QAA, attention to detail is key! Use your application to demonstrate this skill. Ensure there are no typos or errors in your documents, and consider including examples of how you've maintained high standards in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. We want to see your qualifications and experience without wading through unnecessary fluff. Use bullet points where appropriate to make it easy for us to read.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company!
How to prepare for a job interview at E.surv
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance processes and the specific auditing tasks mentioned in the job description. Familiarise yourself with terms like Real-Time Audit and Surveying Quality Programme, as this will show that you're serious about the role.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss examples where your keen eye for detail made a difference. Whether it’s a project you worked on or a mistake you caught, sharing these stories will highlight your suitability for the Quality Assurance Assessor position.
✨Demonstrate Team Spirit
Since teamwork is crucial for this role, think of instances where you collaborated effectively with others. Be ready to explain how you contributed to a team goal and how you can bring that collaborative spirit to e.surv.
✨Be Ready for Flexibility Questions
Given the need for flexibility in working hours, prepare to discuss your availability and willingness to adapt to changing business demands. Showing that you can handle late notice shifts will set you apart from other candidates.
