At a Glance
- Tasks: Chase overdue rent and fees while providing top-notch customer service.
- Company: Join LSL's dynamic finance team supporting leading estate agency brands.
- Benefits: Enjoy a quarterly bonus, employee perks, and career development support.
- Other info: Work Monday to Friday with free on-site parking and a supportive team.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in credit control or customer service is a plus.
The predicted salary is between 25000 - 30000 £ per year.
An exciting new opportunity has arisen within LSL's Estate Agency Division finance team for a Credit Control and Collections Clerk to join our busy and energetic team on a full time, permanent contract. Supporting our Your Move & Reeds Rains estate agency brands, this is an excellent opportunity for an experienced credit controller, collections agent or someone with contact centre experience to expand and develop their career with a supportive employer who is committed to helping our colleagues succeed.
Your Move & Reeds Rains are two leading names within the estate agency industry with sales and lettings branches across the UK. The Credit Control team are based within our Newcastle upon Tyne Head Office and provide a first-class service to our clients using best practice to achieve swift collection of any rent arrears and fees.
Working as a Credit Control and Collections Clerk we will offer you:
- Quarterly performance related bonus
- Numerous employee benefits to include Share Save, Pension Scheme and the option to take part in cost saving schemes.
- Full support in developing your career.
- Free on-site parking.
- Work Pattern - Monday - Friday 09.00am - 5.00pm
Key Duties & Responsibilities of a Credit Control and Collections Clerk include:
- Responsible for chasing and collection of any overdue rent and fees.
- Handling a large volume of inbound and outbound calls.
- Using best practice to move issues along at pace and in a tenacious and energetic way.
- Pro-actively speak with tenants, to find their reasons for non-payment of rent, and to landlords to update them on the issues.
- Always being aware of team and individual collection targets and understanding progress against the targets.
- Negotiating with tenants and landlords to mutually agree arrears instalment plans.
- Administrative duties related to estate agency lettings.
- Handling complaints and issuing 1st line responses.
- Liaising with Operations and internal functions to resolve queries.
Essentials Skills, Qualities & Experience Required to join the team:
- Experience of credit control procedures or possess customer service/contact centre experience.
- Ability to stay calm and composed on phone calls.
- Able to prioritise and organise own workload.
- Approachable and able to work as part of a team.
- Target Driven with a pro-active nature.
- Excellent listening and communication skills.
- Highly numerate with good working knowledge of MS Excel & Word.
- Ability to understand company process and procedures documentation and successfully complete all in-house training.
If this sounds like an opportunity for you then we want to hear from you!
Credit Control and Collections Clerk employer: E.surv
At LSL's Estate Agency Division, we pride ourselves on being a supportive employer that values the growth and success of our colleagues. Located in the vibrant city of Newcastle upon Tyne, our Credit Control and Collections Clerk role offers a dynamic work environment with excellent benefits, including a quarterly performance-related bonus, a pension scheme, and opportunities for career development. Join our energetic team and enjoy a fulfilling career with a company that prioritises employee well-being and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control and Collections Clerk
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and estate agency sectors. Let them know you're on the lookout for a Credit Control and Collections Clerk role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for credit control roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you have experience with MS Excel and Word, be ready to discuss specific examples of how you've used these tools in previous roles. Highlighting your technical skills can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team at Your Move & Reeds Rains. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Credit Control and Collections Clerk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control and Collections Clerk role. Highlight your relevant experience in credit control or customer service, and don’t forget to mention any specific skills that match the job description!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your enthusiasm for the role and how your background aligns with what we’re looking for.
Show Off Your Skills:We want to see your skills in action! If you have experience with MS Excel and Word, make sure to include examples of how you've used these tools effectively in previous roles. Numbers matter in credit control!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at E.surv
✨Know Your Numbers
As a Credit Control and Collections Clerk, you'll be dealing with figures all day. Brush up on your numeracy skills and be ready to discuss how you've successfully managed collections or resolved payment issues in the past. This will show that you’re not just familiar with numbers but can also handle them under pressure.
✨Showcase Your Communication Skills
Since the role involves a lot of phone calls, practice articulating your thoughts clearly and calmly. Prepare examples of how you've effectively communicated with clients or colleagues in previous roles, especially in challenging situations. This will demonstrate your ability to stay composed and professional.
✨Understand the Company Culture
Research LSL's estate agency brands, Your Move and Reeds Rains. Familiarise yourself with their values and how they operate. During the interview, mention specific aspects of their culture that resonate with you, showing that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like negotiating payment plans or dealing with complaints. Think of real-life examples from your experience that highlight your problem-solving skills and tenacity. This will help you stand out as a proactive candidate who can think on their feet.
