At a Glance
- Tasks: Support Team Leaders and Account Managers in delivering top-tier customer service.
- Company: Join a dynamic team at LSL, a leader in property management.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for personal development and career growth in a vibrant industry.
- Why this job: Be the face of our brand and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
The predicted salary is between 24000 - 28000 £ per year.
We are currently looking for an enthusiastic Administrator to support our Team Leaders and Account Managers with all things Tenancy. This is a hands-on role, liaising with Landlords, Tenants and branches, providing top tier customer service. You will be an ambassador for the LSL brand, demonstrating strong delivery of LSL EA Franchise values and positive behaviours in all interactions.
Key Duties & Responsibilities:
- Supporting the delivery of departmental objectives and SLAs.
- Pursuing opportunities to enhance personal knowledge, skills and expertise in the processes and procedures that are the responsibility of the CAD department.
- Processing tenant and landlord accounts efficiently and effectively and always liaising in a courteous and professional manner when supporting Landlords, Tenants, and Franchisees with their enquiries.
- Striving to deliver a world-class service to customers thus ensuring customer satisfaction levels and perception of the department are enhanced and maintained in all verbal and written correspondence.
- Seek to resolve enquiries and complaints at first point of contact, escalating promptly where required to ensure swift and effective resolution.
- Developing and maintaining excellent relationships with internal colleagues, external customers, and franchise partners.
- Adhering to industry legislative requirements.
- Ensuring completion of training modules automatically assigned within defined deadlines and completing any other training as directed by Team Leaders and Managers.
Essential:
- Proficient in the use of Microsoft applications
- Computer literacy
- Effective communication, listening and interpersonal skills
- Resilience
- Effective organisational and time management skills
- Motivation to exceed expectations & strive for personal development
- Able to evidence outstanding customer service skills
Desirable:
- Experience of effective complaint resolution
- Strong knowledge of company CRM systems
- Understanding of Lettings and Property Management
If this sounds like an opportunity for you then we want to hear from you!
Customer Service Administrator in Chorley employer: E.surv
At LSL, we pride ourselves on fostering a dynamic and supportive work environment where our Customer Service Administrators can thrive. With a strong emphasis on personal development and training, employees are encouraged to enhance their skills while delivering exceptional service to our clients. Located in a vibrant area, we offer a collaborative culture that values teamwork and innovation, making us an excellent employer for those seeking meaningful and rewarding careers in customer service.
