At a Glance
- Tasks: Support Team Leaders and Account Managers with tenancy-related tasks and customer service.
- Company: Join a dynamic team at LSL, known for its strong brand values.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for personal development and career growth in a vibrant setting.
- Why this job: Be an ambassador for a leading brand while enhancing your customer service skills.
- Qualifications: Proficient in Microsoft applications and possess strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are currently looking for an enthusiastic Account Clerk to support our Team Leaders and Account Managers with all things Tenancy. This is a hands-on role, liaising with Landlords, Tenants and branches, providing top tier customer service. You will be an ambassador for the LSL brand, demonstrating strong delivery of LSL EA Franchise values and positive behaviours in all interactions.
Key Duties & Responsibilities:
- Supporting the delivery of departmental objectives and SLAs.
- Pursuing opportunities to enhance personal knowledge, skills and expertise in the processes and procedures that are the responsibility of the CAD department.
- Processing tenant and landlord accounts efficiently and effectively and always liaising in a courteous and professional manner when supporting Landlords, Tenants, and Franchisees with their enquiries.
- Striving to deliver a world-class service to customers thus ensuring customer satisfaction levels and perception of the department are enhanced and maintained in all verbal and written correspondence.
- Seek to resolve enquiries and complaints at first point of contact, escalating promptly where required to ensure swift and effective resolution.
- Developing and maintaining excellent relationships with internal colleagues, external customers, and franchise partners.
- Adhering to industry legislative requirements.
- Ensuring completion of training modules automatically assigned within defined deadlines and completing any other training as directed by Team Leaders and Managers.
Essential:
- Proficient in the use of Microsoft applications
- Computer literacy
- Effective communication, listening and interpersonal skills
- Resilience
- Effective organisational and time management skills
- Motivation to exceed expectations & strive for personal development
- Able to evidence outstanding customer service skills
Desirable:
- Experience of effective complaint resolution
- Strong knowledge of company CRM systems
- Understanding of Lettings and Property Management
If this sounds like an opportunity for you then we want to hear from you!
Account Clerk in Chorley employer: E.surv
At LSL, we pride ourselves on being an excellent employer, offering a supportive work culture that values personal development and customer service excellence. As an Account Clerk, you will benefit from comprehensive training opportunities and the chance to build strong relationships with colleagues and clients alike, all while working in a dynamic environment that encourages growth and innovation. Join us in our mission to deliver world-class service and be part of a team that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Clerk in Chorley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LSL and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and complaint resolution can shine in this role.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, and we want you to represent the LSL brand well from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Clerk in Chorley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Clerk role. Highlight your experience with customer service and any relevant skills that match the job description. We want to see how you can support our Team Leaders and Account Managers!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our values. Remember, we love enthusiasm and a positive attitude!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. Whether it's in your CV or cover letter, let us see your interpersonal skills in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at E.surv
✨Know Your Stuff
Make sure you brush up on the key responsibilities of an Account Clerk. Familiarise yourself with tenancy processes, customer service standards, and how to handle landlord and tenant queries. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-tier customer service, be ready to share examples of how you've handled customer interactions in the past. Think about times when you resolved complaints or went above and beyond for a customer – these stories will make you stand out!
✨Demonstrate Your Organisational Skills
The job requires effective organisational and time management skills, so come prepared to discuss how you prioritise tasks and manage your workload. You might even want to mention any tools or methods you use to stay organised, as this shows you're proactive.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
