At a Glance
- Tasks: Support Team Leaders and Account Managers with tenancy-related tasks and customer service.
- Company: Join a leading property management company with a focus on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Other info: Opportunities for personal development and career growth in a dynamic industry.
- Why this job: Be an ambassador for our brand while making a real difference in customer experiences.
- Qualifications: Proficient in Microsoft applications and possess strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are currently looking for an enthusiastic Account Clerk/Administrator to support our Team Leaders and Account Managers with all things Tenancy. This is a hands-on role, liaising with Landlords, Tenants and branches, providing top-tier customer service. You will be an ambassador for the LSL brand, demonstrating strong delivery of LSL EA Franchise values and positive behaviours in all interactions.
Key Duties & Responsibilities:
- Supporting the delivery of departmental objectives and SLAs.
- Pursuing opportunities to enhance personal knowledge, skills and expertise in the processes and procedures that are the responsibility of the CAD department.
- Processing tenant and landlord accounts efficiently and effectively and always liaising in a courteous and professional manner when supporting Landlords, Tenants, and Franchisees with their enquiries.
- Striving to deliver a world-class service to customers thus ensuring customer satisfaction levels and perception of the department are enhanced and maintained in all verbal and written correspondence.
- Seek to resolve enquiries and complaints at first point of contact, escalating promptly where required to ensure swift and effective resolution.
- Developing and maintaining excellent relationships with internal colleagues, external customers, and franchise partners.
- Adhering to industry legislative requirements.
- Ensuring completion of training modules automatically assigned within defined deadlines and completing any other training as directed by Team Leaders and Managers.
Essential:
- Proficient in the use of Microsoft applications
- Computer literacy
- Effective communication, listening and interpersonal skills
- Resilience
- Effective organisational and time management skills
- Motivation to exceed expectations & strive for personal development
- Able to evidence outstanding customer service skills
Desirable:
- Experience of effective complaint resolution
- Strong knowledge of company CRM systems
- Understanding of Lettings and Property Management
If this sounds like an opportunity for you then we want to hear from you.
Account Administrator in Chorley employer: E.surv
At LSL, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As an Account Administrator, you will be part of a supportive team dedicated to delivering outstanding customer service, with ample opportunities for training and development in the dynamic field of property management. Located in a thriving area, our company values its employees and promotes a positive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Account Administrator in Chorley
✨Tip Number 1
Get to know the company! Research LSL and its values so you can show how you align with their mission during interviews. This will help you stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with landlords and tenants, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your customer service experience! Be ready to share specific examples of how you've resolved complaints or provided excellent service in the past. This will demonstrate your ability to handle enquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team at LSL.
We think you need these skills to ace Account Administrator in Chorley
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about supporting our Team Leaders and Account Managers. A sprinkle of enthusiasm can make your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or account management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your past roles and achievements!
Be Professional Yet Approachable:Remember, you’ll be liaising with Landlords, Tenants, and branches. Use a friendly tone in your written application while maintaining professionalism. This balance will show us you’re ready to represent the LSL brand positively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at E.surv
✨Know Your Stuff
Before the interview, make sure you understand the key duties and responsibilities of the Account Administrator role. Familiarise yourself with tenancy processes and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-tier customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your effective communication and complaint resolution skills to demonstrate that you can handle enquiries professionally.
✨Be Organised and Punctual
Arrive on time and bring any necessary documents, like your CV or references. Being organised shows that you value the opportunity and respect the interviewer's time. Plus, it sets a positive tone for the rest of the conversation.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions not only shows your interest but also helps you determine if the company is the right fit for you.
