Application Analyst - Dynamic 365

Trading since 1989, we are the UK’s largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats, offering nationwide coverage combined with invaluable local knowledge. We are part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities, estate agents, and private customers.

This role is pivotal in supporting the delivery and ongoing operation of the Microsoft Dynamics 365 (D365) CRM platform. The analyst will provide technical support throughout the implementation project and beyond, ensuring system stability, user adoption, and effective integration with other business platforms. The role also contributes to documentation and compliance.

Main Accountabilities:

• Act as the D365 lead for the business, being a point of contact for all related queries across business units and third parties.
• Provide technical support across the Dynamics 365 platform during and after implementation.
• Support integrations with other platforms (e.g., HubSpot, Finance Systems, payment gateways).
• Work with related third parties to deliver support and improvements to D365 services.
• Assist with configuration changes and minor enhancements to deliver new functionality.
• Manage releases across all D365 environments.
• Participate in testing and training activities.
• Collaborate with the internal project team and implementation partner to ensure system stability and user adoption.
• Help maintain documentation, user guides, and contribute to knowledge transfer.
• Assist with data governance, access control, and compliance monitoring.

Knowledge and Expertise:

Essential:

• Hands-on experience supporting and configuring Dynamics 365 (Sales and Customer Service modules).
• Solid understanding of the Microsoft Dataverse.
• Good understanding and experience using Power Platform tools (Power Automate, Power BI, Power Pages).
• Good understanding of IT support processes and service management.
• Strong troubleshooting skills and logical, structured approach to problem-solving.
• Clear written and verbal communication skills.

Beneficial:

• Experience supporting integrations between Dynamics 365 and other business platforms.
• Experienced in managing deployment pipelines.
• Familiarity with data governance, access control, and compliance frameworks.
• Experience in user training and documentation.

Core Competencies:

• Customer focus with clear, professional communication.
• Teamwork and collaboration; willingness to assist and share knowledge.
• Accountability and ownership of outcomes; resilience and adaptability.
• Attention to detail and commitment to continuous improvement.

Experience, Qualifications and Other Requirements:

Essential:

• 3+ years experience supporting Dynamics 365.
• Experience working in IT support within a busy environment, including remote user support.

Qualifications:

• Microsoft Dynamics 365 certifications (desirable).
• ITIL Foundation (desirable).
• MCP (desirable) or equivalent qualification or experience.

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar.

In your application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs).

Pre Employment Screening: All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients. If you are unsure on this, ask the team and we will be happy to explain the process.

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE.

e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.