At a Glance
- Tasks: Support Team Leaders and Account Managers with tenancy-related tasks and customer service.
- Company: Join a dynamic team at LSL, a leader in property management.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for personal development and career growth in a vibrant industry.
- Why this job: Be an ambassador for the brand while enhancing your customer service skills.
- Qualifications: Proficient in Microsoft applications and possess strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are currently looking for an enthusiastic Account Clerk to support our Team Leaders and Account Managers with all things Tenancy. This is a hands-on role, liaising with Landlords, Tenants and branches, providing top-tier customer service. You will be an ambassador for the LSL brand, demonstrating strong delivery of LSL EA Franchise values and positive behaviours in all interactions.
Key Duties & Responsibilities:
- Supporting the delivery of departmental objectives and SLAs.
- Pursuing opportunities to enhance personal knowledge, skills and expertise in the processes and procedures that are the responsibility of the CAD department.
- Processing tenant and landlord accounts efficiently and effectively and always liaising in a courteous and professional manner when supporting Landlords, Tenants, and Franchisees with their enquiries.
- Striving to deliver a world-class service to customers thus ensuring customer satisfaction levels and perception of the department are enhanced and maintained in all verbal and written correspondence.
- Seeking to resolve enquiries and complaints at first point of contact, escalating promptly where required to ensure swift and effective resolution.
- Developing and maintaining excellent relationships with internal colleagues, external customers, and franchise partners.
- Adhering to industry legislative requirements.
- Ensuring completion of training modules automatically assigned within defined deadlines and completing any other training as directed by Team Leaders and Managers.
Essential:
- Proficient in the use of Microsoft applications.
- Computer literacy.
- Effective communication, listening and interpersonal skills.
- Resilience.
- Effective organisational and time management skills.
- Motivation to exceed expectations & strive for personal development.
- Able to evidence outstanding customer service skills.
Desirable:
- Experience of effective complaint resolution.
- Strong knowledge of company CRM systems.
- Understanding of Lettings and Property Management.
If this sounds like an opportunity for you then we want to hear from you!
Account Clerk in Preston employer: E.SURV LIMITED
At LSL, we pride ourselves on being an excellent employer, offering a supportive work culture that values personal development and customer service excellence. As an Account Clerk, you will benefit from comprehensive training opportunities and the chance to build strong relationships with colleagues and clients alike, all while working in a dynamic environment that encourages growth and innovation. Join us in delivering world-class service and be part of a team that truly embodies our brand values.
StudySmarter Expert Advice🤫
We think this is how you could land Account Clerk in Preston
✨Tip Number 1
Get to know the company! Research LSL and its values so you can show how you align with their mission during interviews. This will help you stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with landlords and tenants, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your customer service experience! Be ready to share specific examples of how you've resolved complaints or provided excellent service in the past. This will demonstrate your ability to deliver that world-class service they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Account Clerk in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Clerk role. Highlight your customer service experience and any relevant knowledge of tenancy processes to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. Don’t forget to mention your motivation to exceed expectations and your commitment to personal development.
Showcase Your Communication Skills:Since this role involves liaising with landlords and tenants, make sure your written application demonstrates your effective communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at E.SURV LIMITED
✨Know Your Stuff
Make sure you brush up on the basics of tenancy and property management. Familiarise yourself with common terms and processes, as well as the specific responsibilities of an Account Clerk. This will show your enthusiasm and readiness to support Team Leaders and Account Managers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you resolved complaints or enhanced customer satisfaction. This is key for the role, so be ready to demonstrate your skills in this area.
✨Practice Effective Communication
Since you'll be liaising with Landlords, Tenants, and Franchisees, practice clear and professional communication. You might want to role-play potential scenarios with a friend to get comfortable with handling enquiries and complaints effectively.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially when juggling multiple tasks. Share specific strategies or tools you use to keep everything on track, as this will highlight your ability to meet departmental objectives and SLAs.
