At a Glance
- Tasks: Audit valuation reports for quality and risk, ensuring accuracy in databases.
- Company: Join e.surv, the UK's leading residential surveyor with a collaborative culture.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career progression opportunities.
- Why this job: Make a real impact in property risk expertise while working flexibly.
- Qualifications: GCSE English and Maths, Microsoft Suite skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
12 Month Fixed Term Contract - QAA
This is a remote based role. Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John O'Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
The role of the Quality Assurance Assessor (QAA) is to audit a variety of valuation reports for risk and quality purposes daily, including Real Time Audit, Surveying Quality Programme, External Valuation Audits, and always maintaining the relevant databases within agreed service levels to support the business needs. The role sits within e.surv, part of the LSL Group, and is key in supporting the delivery of client SLAs and business strategy by working collaboratively with other teams and the wider business and ensuring an exceptional customer experience.
The Successful candidate will be accountable for:
- Complete the full suite of Real-Time Audit tasks, within defined Service Levels (SLAs) and to the agreed processes and quality standards always ensuring that associated databases are maintained for accuracy.
- Ensure referred cases are communicated in a timely manner with Surveyors, Area Operations Managers and escalated to senior members of the Surveying Quality Team as appropriate.
- Handle external requests, including queries, amended reports, results and month end reconciliations.
- Compile SQP Phase 1 audits for field surveyors, and collating results as directed.
- Fulfil general and lender-specific Report Audits and completing high risk reporting (same day), where required.
- Complete daily submissions reporting to ensure that the wider business is appraised in a timely manner on performance against SLAs and KPIs.
As a Quality Assurance Assessor you are required to:
- Target-driven: work in an agile and flexible manner in response to changing business demands ensuring that disruption to BAU is minimised wherever possible and that service levels are met on all cases through prompt and efficient time management.
- Organisation: effectively manage your own workload, ensuring that tasks with defined business service levels are prioritised accordingly, ensuring a consistent approach to tasks is always maintained.
- Attention to detail: have a keen eye for detail ensuring that all audits are marked clearly and consistently in line with relevant scorecards to improve overall quality and mitigate business risk.
- Communication: respond to all communication, whether verbal or written in a professional and respectful manner being customer focussed, consistent, polite, and always demonstrating a quality work ethic.
- Teamworking: work as part of a team to safeguard business service levels are maintained in line with expectations and agreed parameters, working collaboratively with colleagues to share best practice and support business demand.
Undertake additional duties as required by the QAA Team Leader(s), and senior departmental managers.
Knowledge, Experience and Qualifications required:
- GCSE English Language & Maths Grade C or above (or equivalent). (Essential)
- Microsoft Suite including Teams, Word, Excel and PowerPoint. (Essential)
- Confident user of the internet (Google Maps, Rightmove etc.). (Essential)
- Working Knowledge of Corelogic (Surveyhub technology). (Desirable)
- General knowledge of surveying/the role of a surveyor. (Desirable)
- Experience working within a Quality-checking/auditor role with responsibilities. Working in a target driven environment.
Note: Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate (e.g. evenings, weekend, Bank Holiday working).
LSL Property Services are dedicated to protecting your data. Our Recruitment Privacy Notice can be viewed HERE.
PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients.
Quality Assurance Assessor in Northampton employer: E.SURV LIMITED
e.surv Chartered Surveyors is an exceptional employer, offering a dynamic remote work environment that prioritises employee growth and collaboration. With a strong commitment to quality and customer satisfaction, employees benefit from comprehensive training, a supportive team culture, and the opportunity to contribute to a leading firm in the property risk sector. Join us to be part of a forward-thinking organisation that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Assessor in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at e.surv on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of quality assurance processes. We want to show that we’re not just ticking boxes but genuinely understand the role and its impact on the business.
✨Tip Number 3
Practice common interview questions, especially those related to teamwork and communication. We need to demonstrate how we can work collaboratively and maintain high service levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the e.surv team.
We think you need these skills to ace Quality Assurance Assessor in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Quality Assurance Assessor role. We want to see how you fit into our team, so don’t be shy about showcasing your strengths!
Showcase Your Attention to Detail:Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate clarity and precision, so take the time to proofread your documents before hitting send.
Be Clear About Your Experience:When detailing your previous roles, focus on your experience in quality-checking or auditing. We’re looking for candidates who can demonstrate their ability to meet targets and maintain high standards, so give us the specifics!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at E.SURV LIMITED
✨Know Your Audits
Familiarise yourself with the different types of audits you'll be handling, like Real-Time Audits and Surveying Quality Programmes. Being able to discuss these in detail will show your understanding of the role and its importance in maintaining quality standards.
✨Demonstrate Attention to Detail
Prepare examples from your past experiences where your attention to detail made a significant impact. This could be in previous roles or projects where accuracy was crucial. Highlighting this skill will resonate well with the expectations of a Quality Assurance Assessor.
✨Showcase Your Communication Skills
Since communication is key in this role, think of instances where you effectively communicated with team members or clients. Be ready to explain how you handle queries and ensure timely communication, as this aligns with the company's values of customer focus and professionalism.
✨Be Ready for Flexibility
Understand that the role may require flexibility in working hours. Be prepared to discuss how you've adapted to changing demands in previous jobs. Showing that you're agile and can manage your time effectively will demonstrate your readiness for this target-driven environment.
