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- Tasks: Coordinate property valuations and manage customer relationships in a dynamic environment.
- Company: Join e.surv Chartered Surveyors, a leading provider in residential property risk expertise.
- Benefits: Enjoy 28 days holiday, flexible working options, and a vibrant workplace culture.
- Why this job: Be part of a fast-paced team making a real impact in the property sector.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Full training provided with clear career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Part of the LSL group of companies, e.surv Chartered Surveyors is one of the country's largest providers of residential property risk expertise and surveying services. To put it into numbers, we complete one mortgage valuation every twenty-five seconds and it’s our incredible team of Valuation Survey Co-ordinators (VSCs) who keep our surveyors' diaries full. This role is hybrid so you'll need to have a quiet space at home to work as well as a good internet connection. We will set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us.
As a VSC you can expect to carry out the following duties on a day-to-day basis:
- Make and receive inbound and outbound calls to Estate Agents, vendors, tenants and property developers.
- Arrange appointments for our surveyors to complete property valuations and surveys.
- Manage customers' expectations thoroughly throughout all processes.
- Manage queries in relation to appointments.
- Handle computer-based tasks and data entry responsibilities, ensuring all information inputted onto the system is completed with high levels of accuracy.
- Build and maintain good relationships with all customers both internal and external.
To progress your application, you must have the following skills and experience:
- Excellent Customer Service skills
- Ability to organise and prioritise own workload.
- Strong computer literacy with the ability to navigate between different systems.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- The ability and desire to work in a fast-paced environment.
- Be able to work on your own as well as within a team.
- Pro-active and progressive attitude
- Ability to multi-task
- Previous contact centre/call handling experience would be beneficial but is not essential, as full training will be provided.
On-going training and support is also given to encourage our colleagues to progress their careers within the company or wider LSL group.
In return, we will offer you:
- 5 day working week, which may include 1 Saturday per month
- M-F 8-8, Sat 8-6 and some bank holidays (8-4.30).
- 28 days holiday (including bank holidays)
- Career pathway and progression opportunities
- A fun, vibrant working environment
- A modern office, with good transport links
- Home working or hybrid working options available depending on individual circumstances
- Also available through our Flexible Benefits scheme Choice Matters we can offer: Gym membership and health assessment, Retail cards to save on your high street shopping, Healthcare Cash Plan and Dental Insurance, Holiday Trading and Travel Insurance, Enhanced Life Assurance and Pension AVC, Cycle to work scheme.
If this sounds like an opportunity for you then we want to hear from you!
Valuation Survey Co-ordinator (VSC) in Kettering employer: E.SURV LIMITED
Contact Detail:
E.SURV LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Valuation Survey Co-ordinator (VSC) in Kettering
✨Tip Number 1
Get to know the company! Research e.surv and the LSL group to understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Valuation Survey Co-ordinator, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable with handling calls and managing customer expectations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or prioritised workloads in the past. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take the next step in your career with us at StudySmarter.
We think you need these skills to ace Valuation Survey Co-ordinator (VSC) in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Valuation Survey Co-ordinator role. Highlight your customer service skills and any relevant experience, especially if you've worked in a fast-paced environment before. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the VSC role and how your skills match what we're looking for. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Clear, concise language will show us that you can manage customer expectations effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can't wait to hear from you!
How to prepare for a job interview at E.SURV LIMITED
✨Know the Role Inside Out
Before your interview, make sure you understand what a Valuation Survey Co-ordinator does. Familiarise yourself with the daily tasks mentioned in the job description, like managing appointments and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this position, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you manage expectations and resolve issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Your Organisational Skills
The ability to organise and prioritise your workload is crucial for a VSC. Prepare to talk about how you manage multiple tasks effectively. You could even share a specific instance where your organisational skills made a difference in your previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about the training programme or how success is measured for a Valuation Survey Co-ordinator. It’s a great way to engage with the interviewer and leave a lasting impression.
