At a Glance
- Tasks: Support Team Leaders and Account Managers with tenancy-related tasks and customer service.
- Company: Join a dynamic team at LSL, known for its strong brand values.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for personal development and career growth in a vibrant setting.
- Why this job: Be an ambassador for a leading brand while enhancing your customer service skills.
- Qualifications: Proficient in Microsoft applications and possess strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking for an enthusiastic Account Clerk to support our Team Leaders and Account Managers with all things Tenancy. This is a hands-on role, liaising with Landlords, Tenants and branches, providing top-tier customer service. You will be an ambassador for the LSL brand, demonstrating strong delivery of LSL EA Franchise values and positive behaviours in all interactions.
Key Duties & Responsibilities:
- Supporting the delivery of departmental objectives and SLAs.
- Pursuing opportunities to enhance personal knowledge, skills and expertise in the processes and procedures that are the responsibility of the CAD department.
- Processing tenant and landlord accounts efficiently and effectively and always liaising in a courteous and professional manner when supporting Landlords, Tenants, and Franchisees with their enquiries.
- Striving to deliver a world-class service to customers thus ensuring customer satisfaction levels and perception of the department are enhanced and maintained in all verbal and written correspondence.
- Seek to resolve enquiries and complaints at first point of contact, escalating promptly where required to ensure swift and effective resolution.
- Developing and maintaining excellent relationships with internal colleagues, external customers, and franchise partners.
- Adhering to industry legislative requirements.
- Ensuring completion of training modules automatically assigned within defined deadlines and completing any other training as directed by Team Leaders and Managers.
Essential:
- Proficient in the use of Microsoft applications
- Computer literacy
- Effective communication, listening and interpersonal skills
- Resilience
- Effective organisational and time management skills
- Motivation to exceed expectations & strive for personal development
- Able to evidence outstanding customer service skills
Desirable:
- Experience of effective complaint resolution
- Strong knowledge of company CRM systems
- Understanding of Lettings and Property Management
If this sounds like an opportunity for you then we want to hear from you!
Account Clerk in Chorley employer: E.SURV LIMITED
At LSL, we pride ourselves on being an excellent employer, offering a dynamic work environment where our Account Clerks can thrive. With a strong focus on personal development and training, we empower our employees to enhance their skills while delivering exceptional customer service in the property management sector. Our collaborative culture fosters positive relationships with colleagues and clients alike, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Clerk in Chorley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LSL and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and complaint resolution can shine in this role.
✨Tip Number 3
Be ready to showcase your tech skills! Since proficiency in Microsoft applications is essential, be prepared to discuss your experience and maybe even demonstrate your skills if asked.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Clerk in Chorley
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about supporting our Team Leaders and Account Managers. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have that aligns with the key duties of the Account Clerk role. Whether it's customer service or handling accounts, we want to see how your skills can contribute to our team!
Be Professional Yet Approachable:Remember, you'll be liaising with Landlords, Tenants, and Franchisees, so your written communication should reflect professionalism while still being friendly. We appreciate a warm tone that shows you’re ready to provide top-tier customer service.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at E.SURV LIMITED
✨Know Your Stuff
Make sure you brush up on the key responsibilities of an Account Clerk. Familiarise yourself with tenancy processes, customer service standards, and how to handle landlord and tenant queries. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about times when you resolved complaints or went above and beyond for a customer. This is crucial since the role involves liaising with landlords and tenants, and demonstrating your ability to maintain positive relationships will set you apart.
✨Practice Effective Communication
Since this role requires strong communication skills, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on how you would explain complex information simply and effectively.
✨Be Ready to Discuss Your Tech Skills
As proficiency in Microsoft applications and CRM systems is essential, be prepared to discuss your experience with these tools. If you have specific examples of how you've used technology to improve efficiency or customer satisfaction, make sure to highlight those during the interview.
