At a Glance
- Tasks: Support Team Leaders and Account Managers with tenancy-related tasks and customer service.
- Company: Join a dynamic team at LSL, a leader in property management.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for personal development and career growth in a vibrant setting.
- Why this job: Be an ambassador for a top brand while enhancing your customer service skills.
- Qualifications: Proficient in Microsoft applications and possess strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are currently looking for an enthusiastic Account Clerk to support our Team Leaders and Account Managers with all things Tenancy. This is a hands-on role, liaising with Landlords, Tenants and branches, providing top tier customer service. You will be an ambassador for the LSL brand, demonstrating strong delivery of LSL EA Franchise values and positive behaviours in all interactions.
Key Duties & Responsibilities:
- Supporting the delivery of departmental objectives and SLAs.
- Pursuing opportunities to enhance personal knowledge, skills and expertise in the processes and procedures that are the responsibility of the CAD department.
- Processing tenant and landlord accounts efficiently and effectively and always liaising in a courteous and professional manner when supporting Landlords, Tenants, and Franchisees with their enquiries.
- Striving to deliver a world-class service to customers thus ensuring customer satisfaction levels and perception of the department are enhanced and maintained in all verbal and written correspondence.
- Seek to resolve enquiries and complaints at first point of contact, escalating promptly where required to ensure swift and effective resolution.
- Developing and maintaining excellent relationships with internal colleagues, external customers, and franchise partners.
- Adhering to industry legislative requirements.
- Ensuring completion of training modules automatically assigned within defined deadlines and completing any other training as directed by Team Leaders and Managers.
Essential:
- Proficient in the use of Microsoft applications
- Computer literacy
- Effective communication, listening and interpersonal skills
- Resilience
- Effective organisational and time management skills
- Motivation to exceed expectations & strive for personal development
- Able to evidence outstanding customer service skills
Desirable:
- Experience of effective complaint resolution
- Strong knowledge of company CRM systems
- Understanding of Lettings and Property Management
If this sounds like an opportunity for you then we want to hear from you!
Account Clerk employer: E.SURV LIMITED
At LSL, we pride ourselves on being an excellent employer, offering a supportive work culture that values personal development and customer service excellence. As an Account Clerk, you will benefit from comprehensive training opportunities, a collaborative team environment, and the chance to build meaningful relationships with colleagues and clients alike, all while contributing to our mission of delivering top-tier service in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Clerk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LSL and its values. This will help you tailor your answers and show that you're genuinely interested in being an ambassador for the brand.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-tier service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat with us.
✨Tip Number 3
Show off your organisational skills! We want to see how you manage your time and tasks. Bring up any tools or methods you use to stay organised, especially when handling multiple enquiries or complaints.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Account Clerk
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about supporting our Team Leaders and Account Managers. A sprinkle of enthusiasm can make your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or account management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your past achievements!
Be Professional Yet Approachable:Remember, you’ll be liaising with Landlords and Tenants, so your written communication should reflect a balance of professionalism and friendliness. We’re looking for someone who can deliver top-tier service while being relatable.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at E.SURV LIMITED
✨Know Your Stuff
Make sure you brush up on the key duties and responsibilities listed in the job description. Understand the processes and procedures of the CAD department, as well as the importance of customer service in this role. Being able to discuss these points confidently will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-tier customer service, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be ready to share how you resolved complaints or enhanced customer satisfaction, as this will demonstrate your ability to handle enquiries effectively.
✨Demonstrate Effective Communication
Effective communication is key in this role, so practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will not only showcase your communication skills but also your ability to engage with others professionally.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
