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For Companies At a Glance
- Tasks: Ensure top-notch quality in property inspections and audits while collaborating with a dynamic team.
- Company: Join e.surv, the UK's leading residential surveyor with a strong commitment to excellence.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real difference in customer experience and contribute to a respected industry leader.
- Qualifications: Good education, attention to detail, and strong communication skills are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Trading since 1989, e.surv Chartered Surveyors is the UK\’s number one residential surveyor and the largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors nationwide. We are part of the LSL Property Services Group PLC, working with lenders, intermediaries, social housing entities, estate agents and private customers. The role sits within e.surv, and supports the delivery of client SLA’s and business strategy by collaborating with other teams to ensure an exceptional customer experience and alignment with e.surv’s purpose, vision and values.
Responsibilities
- Complete the full suite of Real-Time Audit tasks within defined Service Levels (SLA’s) and to the agreed processes and quality standards, ensuring databases are maintained for accuracy.
- Communicate referred cases promptly with Surveyors, Area Operations Managers and escalate to senior members of the Surveying Quality Team as appropriate.
- Handle external requests, including queries, amended reports, results and month-end reconciliations.
- Compile SQP Phase 1 audits for field surveyors and collate results as directed.
- Fulfill general and lender-specific Report Audits and complete high-risk reporting (same day) where required.
- Submit daily reporting to keep the wider business informed on performance against SLA’s and KPI’s.
Essential qualifications
- Good standard of education.
- Work planning and organisational skills.
- Good attention to detail.
- Ability to work under own guidance and plan own time.
- Excellent communication skills.
- Ability to challenge processes where improvement has been identified.
- PC literate (including Microsoft Excel, Word & Outlook). Additional training can be provided.
Preferred qualifications
- Knowledge of Lender Client Requirements (training will be provided).
- Basic knowledge of Surveyor Inspections and requirements (training will be provided).
- Basic understanding of mortgage valuation process (training will be provided).
Person specification
Positive, professional, resilient, with excellent communication skills; focused and target-driven. Flexibility in working hours may be required, sometimes on short notice, including evenings, weekends and Bank Holidays depending on business needs or shift patterns.
Apply
If you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role, please contact Alka Tarafdar on 07751808563 or recruitment@esurv.co.uk – alternatively apply with your CV and covering letter for a quick response.
LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed.
PRE EMPLOYMENT SCREENING: All employees must pass a Criminal Records Disclosure and Credit Referencing Process to work with our lender clients. If you are unsure, ask the team for an explanation.
e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
Seniority level
Entry level
Employment type
Full-time
Job function
Quality Assurance
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Quality Assurance Assessor employer: e.surv Chartered Surveyors
Contact Detail:
e.surv Chartered Surveyors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Assessor
✨Tip Number 1
Network like a pro! Reach out to current employees at e.surv on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which can boost your chances of landing that Quality Assurance Assessor role.
✨Tip Number 2
Prepare for the interview by researching e.surv’s values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their mission and how you can contribute to their exceptional customer experience.
✨Tip Number 3
Practice common interview questions related to quality assurance and problem-solving. We want to see how you handle challenges, so think of examples from your past experiences that highlight your attention to detail and ability to work independently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and appreciation for the opportunity can leave a lasting impression. Plus, it shows us that you’re genuinely interested in joining the team!
We think you need these skills to ace Quality Assurance Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Assessor role. Highlight relevant experience and skills that match the job description, like your attention to detail and communication skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with e.surv's values. Keep it concise but engaging – we love a good story!
Showcase Your Skills: Don’t forget to mention your organisational skills and ability to work independently. If you have experience with Microsoft Excel or any other relevant software, make sure to include that too. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a quicker response. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about what we do at e.surv!
How to prepare for a job interview at e.surv Chartered Surveyors
✨Know the Company Inside Out
Before your interview, take some time to research e.surv Chartered Surveyors. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Attention to Detail
As a Quality Assurance Assessor, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature made a difference. Be ready to discuss how you ensure accuracy in your work, especially when handling reports and audits.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you had to manage tight deadlines or resolve conflicts. Practising these responses will help you articulate your thought process during the interview.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. During the interview, practice clear and concise communication. Don’t hesitate to ask for clarification if you don’t understand a question, and remember to maintain a positive and professional tone throughout.
