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- Tasks: Coordinate property valuations by managing calls and appointments with clients and surveyors.
- Company: Join e.surv Chartered Surveyors, a leading provider in residential property risk expertise.
- Benefits: Enjoy a flexible work environment, competitive salary, and 28 days holiday.
- Why this job: Be part of a vibrant team making a real impact in the property industry.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced setting.
- Other info: Full training provided with opportunities for career progression within the company.
The predicted salary is between 28800 - 43200 £ per year.
Part of the LSL group of companies, e.surv Chartered Surveyors is one of the country's largest providers of residential property risk expertise and surveying services. To put it into numbers, we complete one mortgage valuation every twenty-five seconds and it’s our incredible team of Valuation Survey Co‑ordinators (VSC’s) who keep our surveyors’ diaries full.
This role is hybrid so you’ll need to have a quiet space at home to work as well as a good internet connection. We’ll set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us.
Responsibilities- Make and receive inbound and outbound calls to Estate Agents, vendors, tenants and property developers.
- Arrange appointments for our surveyors to complete property valuations and surveys.
- Manage customers’ expectations thoroughly throughout all processes.
- Manage queries in relation to appointments.
- Handle computer‑based tasks and data entry responsibilities, ensuring all information inputted onto the system is completed with high levels of accuracy.
- Build and maintain good relationships with all customers both internal and external.
- Excellent Customer Service skills
- Ability to organise and prioritise own workload.
- Strong computer literacy with the ability to navigate between different systems.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- The ability and desire to work in a fast‑paced environment.
- Be able to work on your own as well as within a team.
- Pro‑active and progressive attitude.
- Ability to multi‑task.
- Previous contact centre/call handling experience would be beneficial but is not essential, as full training will be provided.
On‑going training and support is also given to encourage our colleagues to progress their careers within the company or wider LSL group.
In Return, We Will Offer You- 5 day working week, which may include 1 Saturday per month
- M-F 8‑8, Sat 8‑6 and some bank holidays (8‑4.30).
- 28 days holiday (including bank holidays)
- Career pathway and progression opportunities
- A fun, vibrant working environment
- A modern office, with good transport links
- Home working or hybrid working options available dependant on individual circumstances.
- Flexible Benefits
- Gym membership and health assessment
- Retail cards to save on your high‑street shopping
- Healthcare Cash Plan and Dental Insurance
- Holiday Trading and Travel Insurance
- Enhanced Life Assurance and Pension AVC
- Cycle to work scheme.
If this sounds like an opportunity for you then we want to hear from you! Please contact Alka on 07751808563 or email your CV to recruitment@esurv.co.uk.
LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE.
PRE EMPLOYMENT SCREENING – All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we will be happy to explain the process.
Valuation Survey Co-ordinator (VSC) in Kettering employer: e.surv Chartered Surveyors
Contact Detail:
e.surv Chartered Surveyors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Valuation Survey Co-ordinator (VSC) in Kettering
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on e.surv and the role of a Valuation Survey Co-ordinator. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and show off those excellent communication skills they’re looking for.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewer, let your passion for customer service and property valuation shine through. A positive attitude can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Valuation Survey Co-ordinator (VSC) in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Valuation Survey Co-ordinator role. Highlight your customer service skills and any relevant experience that shows you can handle a fast-paced environment. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Clear, concise language will show us you can manage queries effectively and build relationships with customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at e.surv Chartered Surveyors
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Valuation Survey Co-ordinator. Familiarise yourself with the key tasks like managing appointments and handling customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you’ve successfully managed customer expectations or resolved issues. This will show that you can handle the fast-paced environment and maintain good relationships with clients.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise your workload and manage multiple tasks. You might want to share specific strategies or tools you use to stay organised, as this will highlight your ability to thrive in a busy setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a VSC. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
