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- Tasks: Provide top-notch customer service and manage client queries efficiently.
- Company: Join e.surv, the UK's leading residential surveyor with over 600 experts nationwide.
- Benefits: Enjoy a fully remote role with flexible working hours and a supportive team culture.
- Other info: We promote diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction while making a real impact.
- Qualifications: Strong telephony experience, excellent communication skills, and attention to detail are essential.
The predicted salary is between 24000 - 36000 £ per year.
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Job Profile
Trading since 1989, e.surv Chartered Surveyors is the UK\’s number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We\’re part of the LSL Property Services PLC Group , which includes household names Your Move and Reeds Rains , as well as the mortgage network PRIMIS . We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
We currently have a vacancy for Client Services Administrator within Central operations.
The Client Services Administrators will make sure excellent customer care, and communication, ensuring client service turnaround and quality requirements are met on all occasions. To provide an efficient, effective and professional telephone service to all customers and achieve operational excellence in all aspects of activities, processes and procedures undertaken. This requires a high degree of accuracy and attention to detail in processing the varying queries that are received.Strong telephony experience is a must for the role.
Your Main Responsibilities Will Include
- To answer all incoming customer enquiries and provide information as requested.
- Ensure messages are accurately relayed to the appropriate person promptly.
- Chase outstanding queries and jobs.
- By co-operation, all team tasks are completed
- Make outbound calls within agreed service Level requirements.
- Monitor and update case exceptions
- Actively manage the client pipeline
- Support team members with customer enquiries.
- Ensure company Data Protection policy and security processes are adhered to.
- To provide support to all colleagues to ensure the objectives of e.surv and LSL Group are met.
- Promote e.surv in all written and oral communications.
- Ensure all customer expectations are met. A customer is defined as anyone who requires a service, a response or information.
- Ensure company policies are adhered to at all times
Knowledge, Qualifications And Expertise
- Work planning and organisational skills.
- Excellent communication skills, both written and verbal
- Attention to detail
- Ability to work under your own guidance and plan your own time
- Excellent communication skills
- Ability to challenge processes where improvement has been identified
- IT skills (including Microsoft Excel, Word and Outlook and internal systems).
This role is fully remote.
Interested ? Call Alka Tarafdar on 07751808563 or email on recruitment@esurv.co.uk
PRE EMPLOYMENT SCREENING – All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we\’ll be happy to explain the process.
e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
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Client Services Administrator employer: e.surv Chartered Surveyors
Contact Detail:
e.surv Chartered Surveyors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with e.surv's services and values. Understanding their commitment to customer care and operational excellence will help you align your responses during any interviews or conversations.
✨Tip Number 2
Highlight your telephony experience in any discussions. Since strong telephony skills are a must for this role, be prepared to share specific examples of how you've successfully managed customer calls in the past.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage your time and prioritise tasks. This is crucial for a Client Services Administrator, so think of instances where you've effectively handled multiple responsibilities.
✨Tip Number 4
Prepare to discuss your IT skills, particularly with Microsoft Excel, Word, and Outlook. Be ready to explain how you've used these tools in previous roles to enhance efficiency and communication.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Services Administrator position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Communication Skills: Since excellent communication is key for this role, ensure your CV and cover letter showcase your verbal and written communication abilities. Provide specific examples of how you've successfully managed customer inquiries in the past.
Demonstrate Attention to Detail: The job requires a high degree of accuracy. In your application, mention instances where your attention to detail has positively impacted your work, especially in processing queries or managing data.
Showcase IT Proficiency: Mention your proficiency with Microsoft Excel, Word, and Outlook, as well as any internal systems you have experience with. If possible, provide examples of how you've used these tools to improve efficiency in previous roles.
How to prepare for a job interview at e.surv Chartered Surveyors
✨Showcase Your Communication Skills
As a Client Services Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice clear and concise responses.
✨Highlight Your Attention to Detail
This role requires a high degree of accuracy. Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error or ensuring a process was followed correctly, these examples will show you understand the importance of precision.
✨Familiarise Yourself with Company Policies
Understanding e.surv's policies, especially regarding data protection and customer service, will impress your interviewers. Research their values and how they align with your own, and be ready to discuss how you would uphold these standards in your role.
✨Prepare for Telephony Scenarios
Since strong telephony experience is essential, be ready to discuss your previous roles involving phone communication. Think about how you handled difficult calls or managed multiple inquiries simultaneously, as this will demonstrate your capability in a fast-paced environment.