Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve escalated incidents and ensure customer satisfaction through effective analysis.
- Company: Join a leading cybersecurity firm focused on innovation and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact in cybersecurity while developing your skills in a dynamic environment.
- Qualifications: Experience in cyber security and strong analytical skills required.
- Other info: Collaborative culture with excellent mentorship and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Subject Matter Expert (Support & Ops) Job Summary: To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.
Key Responsibilities:
- To ensure on-time resolution & quality compliance of escalated tickets/incidents as per the agreed SLA.
- To perform value addition activities such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously, and knowledge sharing.
- Act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
- To validate Change Order Implementation Plan & Human Error Compliance and participate in capacity planning.
- To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
- To validate analyses (e.g. Root Cause Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.
Skill (Primary): Cyber Security - InfraSec - SOC Analyst
SOC Analyst in London employer: E-Solutions
Contact Detail:
E-Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOC Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current SOC Analysts or professionals in the cyber security field. Use platforms like LinkedIn to connect and engage in conversations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in cyber security. We recommend practising common interview questions related to incident resolution and customer satisfaction to show you’re ready to tackle real-world challenges.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills as a SOC Analyst, and tailor your approach to each company’s culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer’s mind, which is crucial in a competitive job market.
We think you need these skills to ace SOC Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SOC Analyst role. Highlight your experience in cyber security and any relevant skills that match the job description. We want to see how you can add value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've resolved incidents or escalations effectively. We’re looking for those who can think on their feet and ensure customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at E-Solutions
✨Know Your Cyber Security Basics
Make sure you brush up on your cyber security knowledge, especially around SOC operations. Be ready to discuss key concepts like incident response, root cause analysis, and trend analysis. This will show that you’re not just familiar with the terms but can apply them in real-world scenarios.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to escalated incidents or customer interactions. Think about how you would handle these scenarios, focusing on your problem-solving skills and ability to communicate effectively with stakeholders.
✨Showcase Your Mentoring Skills
Since mentoring is part of the role, be prepared to share examples of how you've helped others in previous positions. Discuss any SOPs you've created or documentation you've maintained, as this demonstrates your commitment to quality compliance and knowledge sharing.
✨Emphasise Customer Satisfaction
Highlight your experience in ensuring positive customer feedback. Be ready to talk about times when you’ve actively participated in customer meetings and how you’ve resolved issues to enhance customer satisfaction. This will show that you understand the importance of customer relationships in a SOC environment.
