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- Tasks: Analyse business needs and design solutions using Salesforce and ServiceNow.
- Company: Join a leading enterprise focused on innovation and collaboration.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on career advancement.
- Why this job: Shape the future of business processes with cutting-edge technology.
- Qualifications: 3-5+ years as a Business Analyst with Salesforce and ServiceNow experience.
The predicted salary is between 36000 - 60000 £ per year.
Required experience & qualifications:
- Relevant years of experience as a Business Analyst in complex enterprise environments.
- 3‑5+ years of experience delivering requirements and process design for ServiceNow implementations (ITSM/CSM and related workflows).
- Strong experience defining requirements for multi‑system integrations (APIs/events), including data mapping and operational non‑functionals.
- Practical working knowledge of Salesforce Service Cloud (case management and service intake patterns).
- Experience working in Agile delivery models and tools, including Azure DevOps (Boards/work items).
- Advanced documentation and modelling skills (process maps, use cases, user stories, data flows, decision logs).
- Strong facilitation, negotiation, and stakeholder management skills; comfortable operating with senior business and technical leaders.
- Strong analytical mindset with attention to detail; able to structure ambiguity into clear, testable requirements.
Preferred certifications:
- IIBA CBAP/CCBA (or equivalent)
- ServiceNow CSA (and optionally CIS‑ITSM / CSM‑related CIS)
- ITIL 4 Foundation
- Salesforce Admin / Platform certification (beneficial)
- Azure Fundamentals (AZ‑900) (beneficial)
Key competencies:
- Requirements engineering and scope control for complex initiatives
- Service management process expertise and customer‑service mindset
- Integration‑centric thinking (end‑to‑end scenarios, data ownership, operational reliability)
- Excellent communication (written and verbal) and executive‑level facilitation
- Collaboration across product, architecture, engineering, security, and operations
Business Analyst with Salesforce employer: E-Solutions
Contact Detail:
E-Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst with Salesforce
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Salesforce or in business analysis. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your previous projects, especially those involving ServiceNow and Salesforce. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Ace the interview by practising common questions related to business analysis and Salesforce. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Analyst with Salesforce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Analyst, especially in complex enterprise environments. We want to see how your skills align with the requirements for ServiceNow implementations and Salesforce Service Cloud.
Showcase Your Documentation Skills: Since advanced documentation and modelling skills are key for this role, include examples of your process maps, use cases, and user stories. We love seeing how you structure ambiguity into clear, testable requirements!
Highlight Agile Experience: If you've worked in Agile delivery models, make it known! Mention any tools like Azure DevOps that you've used. We appreciate candidates who can navigate Agile environments smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at E-Solutions
✨Know Your Stuff
Make sure you brush up on your experience with Salesforce Service Cloud and ServiceNow implementations. Be ready to discuss specific projects where you've defined requirements and designed processes, especially in complex enterprise environments.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by structuring examples of how you've turned ambiguity into clear, testable requirements. Use real-life scenarios to illustrate your attention to detail and problem-solving abilities.
✨Master the Agile Approach
Since experience in Agile delivery models is crucial, be prepared to talk about your familiarity with tools like Azure DevOps. Share how you've collaborated with teams in an Agile environment and how it has influenced your work as a Business Analyst.
✨Communicate Like a Pro
Strong communication skills are key, so practice articulating your thoughts clearly and confidently. Think about how you can effectively facilitate discussions with senior leaders and manage stakeholder expectations during the interview.