At a Glance
- Tasks: Provide technical support for network equipment and ensure high performance and security.
- Company: Join a leading tech company with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: On-site role with potential for exciting challenges and career advancement.
- Why this job: Be part of a dynamic team that keeps networks running smoothly and securely.
- Qualifications: L1/L2 experience in network operations and strong understanding of network infrastructure.
The predicted salary is between 30000 - 40000 £ per year.
Location
Primarily split between 2 UK locations - Windsor & Branston
Job Description
Key Responsibilities
- Provide on-site technical support for network equipment, servers, and related infrastructure in data centers and office environments.
- Design, implement, and support enterprise LAN, WAN, and DC networks
- Ensure high availability, performance, and security of network infrastructure
- Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
- Assist in network troubleshooting , including connectivity issues, hardware failures, and configuration support under remote guidance.
- Execute smart hands activities , including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
- Maintain accurate documentation of activities, incidents, and changes performed on-site.
- Coordinate with remote network operations teams to resolve escalated issues promptly.
- Ensure compliance with customer security and operational standards during all activities.
Required Skills & Qualifications
L1/L2 experience in network operations and support or data center environments.
- Strong understanding of networks infrastructure
(TCP/IP, routing, switching and dynamic routing protocols).
- Hands‑on experience with network hardware
(routers, switches, firewalls) and cabling standards.
- Ability to work independently and follow detailed technical instructions from remote teams.
- Ability to work independently on the deployments and transformations.
- Familiarity with ticketing systems like Service Now and ITIL processes is a plus.
- Excellent communication and coordination skills .
Preferred Certifications
CCNA, CCNP and administrator level certification on other OEMs or equivalent networking certification.
- Data Center or hardware vendor certifications (e. g., Dell, Cisco, HP) are an advantage.
- On-site role at customer data centers and offices.
- May require flexible hours or on-call support for critical incidents.
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We think you need these skills to ace Network Support Engineer in Branston
Technical Support
Network Infrastructure
TCP/IP
Routing
Switching
Dynamic Routing Protocols
Network Hardware
