Role Name : Service Desk -- Level 1 Analyst Type : Contract – Inside IR35 Location : Chester, UK Hybrid/Remote :Hybrid Language : Spanish (native) + Italian (Native) + English : Spanish + English : German + English We have 3 roles, you can apply if you have any one of them. Role Type: 50% work from home 50% from onsite - For the WFH / WFO, let me clarify – the requirement is 50% from office. That translates to : 1 week – it’s 3 days at office, and the second week, it’s 2 days at office and keep that pattern JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloguing them by symptom and resolution Monitoring queues and assign tickets to appro...
Service Desk Analyst employer: E-Solutions IT Services UK Ltd
As a Senior Business Analyst at our company, you will thrive in a dynamic work culture that values collaboration and innovation. We offer competitive benefits, including professional development opportunities to enhance your skills and advance your career. Located in a vibrant area, our workplace fosters a supportive environment where your contributions are recognised and rewarded, making it an excellent choice for those seeking meaningful employment.
Contact Details:
E-Solutions IT Services UK Ltd Recruitment Team
We think you need these skills to ace Service Desk Analyst
IT Service Desk
1st Line Support
Troubleshooting
Incident Management
Service Request Logging
Queue Monitoring
SLA Management
