At a Glance
- Tasks: Provide 1st and 2nd line technical support in a dynamic team environment.
- Company: Join a successful global financial services company with a supportive culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Work in an ITIL environment with a focus on collaboration and teamwork.
- Why this job: Make a real difference by enhancing customer experience in tech support.
- Qualifications: Experience in IT support, customer service skills, and Powershell scripting.
The predicted salary is between 45000 - 45000 £ per year.
An excellent opportunity has arisen for a dedicated and proactive L1 & L2 Technical Support Analyst to work in a supportive and knowledgeable team for a successful global financial services company.
Providing 1st and 2nd line support, this role will involve a high level of customer liaison on the telephone, via email and virtual meetings as well as face-to-face.
Working in an ITIL environment you will be supporting Office 365 and Entra as well as administering and using Patch & Software Deployment tools. You should also have experience in Powershell script writing.
Personality is key in this role, as part of a small team you will be enthusiastic and dedicated to providing excellent customer experience.
L1/L2 Technical Support Analyst - ITIL / Entra employer: E-Resourcing
Join a dynamic global financial services company that prioritises employee growth and development, offering a collaborative work culture where your contributions are valued. With a blend of office and remote work, you will enjoy flexibility while being part of a knowledgeable team dedicated to delivering exceptional customer support. The company also provides competitive benefits and opportunities for professional advancement, making it an ideal place for those seeking a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land L1/L2 Technical Support Analyst - ITIL / Entra
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services or IT support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and customer service skills. We all know personality is key, so practice showcasing your enthusiasm and dedication during mock interviews with friends or family.
✨Tip Number 3
Don’t forget to highlight your technical skills! Make sure you can confidently discuss your experience with Office 365, Entra, and Powershell scripting. We want to see you shine when it comes to your technical expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace L1/L2 Technical Support Analyst - ITIL / Entra
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITIL, Office 365, and Powershell. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our team and how you can contribute to providing excellent customer experiences.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your communication style. Whether it’s through your CV or cover letter, we want to see clarity and professionalism in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at E-Resourcing
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Understand the key principles and how they apply to technical support. Being able to discuss real-life scenarios where you've implemented ITIL practices will show your expertise.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've handled difficult situations in the past. Highlight your communication skills and your ability to remain calm under pressure – these are crucial for providing excellent customer experience.
✨Demonstrate Your Technical Know-How
Familiarise yourself with Office 365, Entra, and any relevant patch and software deployment tools. Be ready to discuss your experience with Powershell scripting, as this will likely come up during the technical part of the interview. Practical examples of how you've used these tools will impress your interviewers.
✨Be Enthusiastic and Engaging
Personality is key for this role, so let your enthusiasm shine through! Prepare to discuss why you're passionate about technical support and how you can contribute to the team. A positive attitude can make a big difference in how you're perceived by the interviewers.
