At a Glance
- Tasks: Provide top-notch technical support in a hybrid role with a supportive team.
- Company: Join a global financial services company known for its collaborative culture.
- Benefits: Enjoy a competitive salary of £45k and flexible working arrangements.
- Other info: 18-month fixed-term contract with excellent career development opportunities.
- Why this job: Make a real difference in tech support while growing your skills in a dynamic environment.
- Qualifications: Experience in customer service, ITIL, Office 365, and Powershell scripting required.
The predicted salary is between 45000 - 45000 £ per year.
E-Resourcing is looking for a dedicated L1/L2 Technical Support Analyst based in London for a hybrid role: 3 days office-based and 2 days remote. You will join a supportive team in a global financial services company, providing high-quality technical support.
The position requires experience in customer liaison and ITIL environments, as well as proficiency in Office 365 and Powershell script writing. This is an 18-month fixed-term contract offering a competitive salary of £45k pa.
Hybrid L1/L2 IT Support Analyst | £45k | 18‑Month FTC employer: E-Resourcing
E-Resourcing is an excellent employer, offering a dynamic work environment in the heart of London where innovation meets support. With a strong emphasis on employee growth and development, team members benefit from a collaborative culture that values their contributions while enjoying the flexibility of a hybrid working model. Join us to be part of a global financial services company that prioritises high-quality technical support and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid L1/L2 IT Support Analyst | £45k | 18‑Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Office 365 and Powershell. We want you to shine when they ask about your past projects!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've successfully resolved issues for clients. This role is all about providing high-quality support, so let them know you’ve got what it takes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid L1/L2 IT Support Analyst | £45k | 18‑Month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer liaison and ITIL environments. We want to see how your skills align with the role, so don’t be shy about showcasing your proficiency in Office 365 and any Powershell scripting you've done!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this hybrid role and how you can contribute to our supportive team. Keep it friendly and professional – we love a good personality!
Showcase Relevant Experience:When filling out your application, make sure to include specific examples of your previous technical support roles. We’re looking for evidence of high-quality support, so share those success stories that demonstrate your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at E-Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 and Powershell. Be ready to discuss specific scenarios where you've used these tools effectively, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since the role involves customer liaison, prepare examples of how you've handled difficult situations with clients in the past. Highlight your communication skills and ability to remain calm under pressure, as this is crucial in a support role.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL environments is key for this position. Brush up on ITIL principles and be prepared to discuss how you've applied them in previous roles. This will demonstrate your commitment to high-quality service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the company's approach to technical support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
