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- Tasks: Be the go-to person for tech support via phone, email, or portal.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Enjoy flexible work options and opportunities for growth.
- Why this job: Gain hands-on experience in IT while helping others solve tech issues.
- Qualifications: Previous IT Service Desk experience and knowledge of Windows environments required.
- Other info: Training provided for specific applications and tools.
The predicted salary is between 30000 - 42000 £ per year.
Our clients are looking for an IT Service Desk Analyst to serve as the first point of contact for all inquiries via phone, email, or the IT request portal.
Roles and Responsibilities
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Provide first-line support logged via telephone, email, or the IT portal to end users with a focus on excellent customer service.
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Resolve technical issues, primarily end-user support in a Windows-based environment, including support for 3rd party and in-house built applications (training provided).
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Provide efficient administration for the IT Service Desk, including order management, dealing with 3rd party suppliers, asset tracking, and ad hoc reporting.
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Manage the Starter, Movers, and Leavers process, including all aspects of hardware provision and software deployment, while creating, amending, and disabling accounts.
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Maintain the asset database and provide asset management support to the IT Service Desk Manager by identifying asset information, providing reporting analysis, and updating key IT asset information.
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Previous experience in an IT Service Desk environment.
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Experience troubleshooting network issues.
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Active Directory and O365 support experience
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Familiar with PC/laptop build technologies.
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Understanding of desktop security, anti-virus, and anti-malware.
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Experience administering Active Directory, MS Office 365, and Microsoft Windows 11.
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Foundation knowledge of ITIL v3 or v4 is beneficial.
IT Service Desk Analyst employer: E-Resourcing Ltd
Contact Detail:
E-Resourcing Ltd Recruiting Team
+441372748444
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common IT Service Desk tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a Windows environment. Practice resolving common issues that end users face, as this will help you feel more confident when discussing your experience.
✨Tip Number 3
Highlight any experience you have with Active Directory and O365 support. Be prepared to discuss specific scenarios where you've successfully managed user accounts or resolved issues related to these systems.
✨Tip Number 4
Show your understanding of customer service principles. Since this role emphasizes excellent customer service, think of examples from your past experiences where you went above and beyond to assist users.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Desk Analyst position. Highlight the key responsibilities and required skills, such as customer service, technical support, and experience with Active Directory and O365.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT Service Desk roles. Emphasize your troubleshooting skills, familiarity with Windows environments, and any previous experience with asset management or ITIL frameworks.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Analyst.
How to prepare for a job interview at E-Resourcing Ltd
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, excellent customer service is key. Be prepared to share examples of how you've successfully resolved user issues in the past, emphasizing your communication skills and patience.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Windows environments, Active Directory, and O365. Be ready to discuss specific troubleshooting steps you've taken for common technical issues, as this will show your hands-on experience.
✨Familiarize Yourself with ITIL Concepts
Even if you don't have extensive experience with ITIL, having a foundational understanding can set you apart. Mention any relevant coursework or certifications, and be prepared to discuss how ITIL principles can improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when faced with a technical issue, focusing on how you would prioritize tasks and communicate with users.
