At a Glance
- Tasks: Manage customer complaints and ensure quality in medical devices.
- Company: Growing SME in the orthopaedics and medical devices sector.
- Benefits: Hybrid working, competitive salary, and professional development opportunities.
- Other info: Join a dynamic team with a focus on innovation and quality.
- Why this job: Make a real difference in healthcare by ensuring product quality and safety.
- Qualifications: Experience in orthopaedics or medical devices and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Orthopaedics / Medical Devices
Location: Surrey, UK
Working Pattern: Hybrid – Mainly remote - 2 Days in the office
Hours: Full Time, Monday–Friday, 37.5 hours per week
Training: Initial training will be fully onsite
We are seeking a background in the orthopaedics or medical devices industry to join a growing SME based in Surrey. This role will focus heavily on quality procedures, complaint handling, internal auditing, and performance reporting within a regulated medical device environment. The successful candidate will be confident managing customer complaint processes relating to medical instruments and will be comfortable working independently while maintaining a professional, solutions-focused approach.
Key Responsibilities
- Manage and coordinate the customer complaints process for medical instruments and orthopaedic products
- Investigate complaints thoroughly and ensure timely resolution in line with regulatory and company requirements
- Lead and participate in customer complaint review meetings
- Prepare and present complaint trend analysis and performance evaluation reports
- Maintain and improve quality procedures and documentation
- Conduct internal audits and support audit readiness activities
- Liaise with UK and overseas colleagues to ensure effective communication and resolution of issues
Quality and Vigilance Engineer in Surrey employer: E Personnel Recruitment
Join a dynamic and innovative SME in Surrey, where your expertise in orthopaedics and medical devices will be valued and nurtured. We offer a supportive hybrid work environment that promotes a healthy work-life balance, alongside opportunities for professional development and growth within the regulated medical device sector. Our collaborative culture encourages open communication and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Vigilance Engineer in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the orthopaedics and medical devices industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for interviews by brushing up on quality procedures and complaint handling. We recommend practising common interview questions related to your experience in regulated environments.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've managed customer complaints or improved quality processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Quality and Vigilance Engineer in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the orthopaedics or medical devices industry. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality procedures and complaint handling in the medical device sector. We love seeing genuine enthusiasm for the field!
Showcase Problem-Solving Skills:Since this role involves managing customer complaints, make sure to include examples of how you've successfully resolved issues in the past. We appreciate candidates who can demonstrate a solutions-focused approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at E Personnel Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the orthopaedics and medical devices industry. Familiarise yourself with common quality procedures and complaint handling processes. This will not only show your expertise but also your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially regarding customer complaints. Think of examples from your past experience where you successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and ability to work independently.
✨Showcase Your Analytical Skills
Since the role involves preparing performance evaluation reports and trend analysis, be ready to discuss your analytical approach. Bring examples of how you've used data to drive decisions or improvements in previous roles. This will highlight your capability to contribute effectively to the team.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company’s current challenges in quality management or how they measure success in this role. This shows that you’re engaged and thinking critically about how you can fit into their team.
