At a Glance
- Tasks: Assist customers with queries via phone and email while managing admin tasks.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Enjoy competitive benefits and a structured work schedule from 8-5pm, Mon-Fri.
- Other info: Onsite role in Cobham; own transport needed for commuting.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills, IT proficiency, and a proactive mindset required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Customer Service Coordinator, who thrives on their customer service skills and helping with customer queries over the telephone and email, whilst managing administration and working as part of a team.
We are looking for someone with:
- A confident professional telephone manner
- Strong IT skills - Word, Excel and PowerPoint
- Excellent communication skills, both written and verbal
- A proactive mind, able to prioritise workload and work with strong attention to detail
- Organised with excellent administration skills
- Happy to liaise with management and external companies
Excellent Benefits
Hours - 8-5pm Mon - Fri (Onsite in Cobham - Own transport needed)
If your application is successful, you will be contacted shortly. We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.
Customer Coordinator in Surrey employer: E Personnel Recruitment
As a Customer Coordinator at our Cobham location, you will be part of a dynamic team that values exceptional customer service and collaboration. We offer a supportive work culture with excellent benefits, including a standard 8-5pm schedule from Monday to Friday, allowing for a healthy work-life balance. Our commitment to employee growth ensures that you will have opportunities to develop your skills and advance your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Coordinator in Surrey
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone manner! Since this role involves a lot of phone communication, try role-playing with a friend to get comfortable with handling customer queries confidently.
✨Tip Number 3
Show off your IT skills during the interview. Be ready to discuss how you've used Word, Excel, and PowerPoint in previous roles, and maybe even bring examples of your work to demonstrate your proficiency.
✨Tip Number 4
Don’t forget to highlight your organisational skills! Share specific examples of how you’ve managed your workload and prioritised tasks in past jobs to prove you can handle the demands of this position.
We think you need these skills to ace Customer Coordinator in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Keep It Professional:Since we're looking for someone with a confident telephone manner, ensure your written communication reflects that professionalism. Use clear language and check for any typos or errors before hitting send!
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! When writing your application, make sure it's well-structured and easy to read. This will show us that you can manage your workload effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands quickly. We can't wait to hear from you!
How to prepare for a job interview at E Personnel Recruitment
✨Show Off Your Customer Service Skills
Make sure to prepare examples of how you've handled customer queries in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your proactive mindset and strong communication skills.
✨Brush Up on Your IT Skills
Since the role requires strong IT skills, especially in Word, Excel, and PowerPoint, it’s a good idea to review these applications before your interview. Be ready to discuss how you've used them in previous roles, and maybe even prepare a quick example or two of how you’ve streamlined processes using these tools.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you prioritise your workload and manage your time effectively. You could share a story about a busy period where you successfully juggled multiple tasks while maintaining attention to detail, which is crucial for this role.
✨Practice Your Professional Telephone Manner
Since you'll be liaising with customers over the phone, practice your telephone etiquette. Consider doing mock calls with a friend to refine your tone and clarity. This will help you feel more confident and professional during the actual interview.
