At a Glance
- Tasks: Deliver top-notch customer service and manage orders in a dynamic team environment.
- Company: Join a market-leading SME with a supportive and collaborative culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Other info: Exciting 14-month contract with potential for career advancement.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Detail-oriented, organised, and great at communication with IT skills.
The predicted salary is between 22000 - 26000 £ per year.
This is a super 14 Month Contract to work for a market leading SME!
Responsibilities
- To deliver an excellent Customer Services service to clients as part of a close team that covers all aspects of customer services for our UK client base (internal and external).
- Ensure all work is processed in a timely manner to meet all customer requirements and following Company procedures.
- Assist in other departments from time-to-time where necessary.
- Answer inbound telephone calls.
- Gather all information required to set up new customers on the computer system and maintain accurate price lists on the system.
- Deal with customer enquiries directly or coordinate a response from the appropriate departments or employees.
- Liaise with other departments to improve internal communication.
- Gather initial information for and log any incidents/customer complaints.
- Process sales orders up to and including invoice, and inform management of any changes to the delivery schedule.
- Generate documentation such as order acknowledgements, delivery notes and packing lists etc as required.
- Create works orders and pick stock for set building requirements.
- Ship and track products as required and liaise with clients, distributors and sales representatives where necessary.
- Maintain UK consignment stock records.
- Ensure all stock transactions are carried out as required to ensure accurate stock at all times.
- Perform regular cycle counts in accordance with Company Policies.
- Inspect instrumentation for functionality, missing parts and cleanliness using approved checklists.
- Check stock and package in Warehouse (with some lifting on and off shelving).
Qualifications
- Good eye for detail.
- Quick and keen to pick up new processes and procedures.
- Excellent telephone manner.
- Highly organised and able to manage workload.
- Excellent communication skills, both written and verbal.
- IT Literate with EXCEL.
Customer Service Administrator in Leatherhead employer: E Personnel Recruitment
Join a dynamic and supportive team as a Customer Service Administrator in a thriving SME, where your contributions directly impact our UK client base. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, we provide a flexible work environment that encourages innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Leatherhead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like E Personnel Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like E Personnel Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Leatherhead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to E Personnel Recruitment.
How to prepare for a job interview at E Personnel Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in E Personnel Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services E Personnel Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
