At a Glance
- Tasks: Manage customer complaints and ensure quality in medical devices.
- Company: Join a growing SME in the orthopaedics sector.
- Benefits: Enjoy hybrid working, flexibility, and a supportive team.
- Other info: Collaborative international environment with opportunities for growth.
- Why this job: Make a real impact in the medical field with your expertise.
- Qualifications: Experience in quality management and complaint handling required.
The predicted salary is between 35000 - 45000 € per year.
Quality Engineer – Orthopaedics / Medical Devices
Location: Surrey, UK
Working Pattern: Hybrid – Mainly remote - 2 Days in the office
Hours: Full Time, Monday–Friday, 37.5 hours per week
Training: Initial training will be fully onsite
We are seeking an experienced Quality Engineer with a background in the orthopaedics or medical devices industry to join a growing SME based in Surrey. This role will focus heavily on quality procedures, complaint handling, internal auditing, and performance reporting within a regulated medical device environment.
The successful candidate will be confident managing customer complaint processes relating to medical instruments and will be comfortable working independently while maintaining a professional, solutions-focused approach.
Key Responsibilities
- Manage and coordinate the customer complaints process for medical instruments and orthopaedic products
- Investigate complaints thoroughly and ensure timely resolution in line with regulatory and company requirements
- Lead and participate in customer complaint review meetings
- Prepare and present complaint trend analysis and performance evaluation reports
- Maintain and improve quality procedures and documentation
- Conduct internal audits and support audit readiness activities
- Liaise with UK and overseas colleagues to ensure effective communication and resolution of quality matters
- Support continuous improvement initiatives within the quality management system
- Ensure compliance with relevant medical device regulations and quality standards
- Work independently with professionalism, initiative, and attention to detail
Candidate Requirements
Essential:
- Previous experience within the orthopaedics or medical device industry
- Proven experience in complaint handling for medical instruments or related products
- Experience conducting internal audits within a regulated environment
- Strong understanding of quality procedures and quality management systems
- Confident leading meetings and presenting performance data and reports
- Excellent communication and interpersonal skills
- Ability to work independently and manage workload effectively
- Professional, friendly, and customer-focused approach
Desirable:
- Experience working within an SME environment
- Knowledge of ISO 13485 and medical device regulatory requirements
- Experience liaising with international teams and stakeholders
Personal Attributes
- Self-motivated and organised
- Calm and confident problem solver
- Professional and approachable manner
- Strong attention to detail
- Positive and collaborative attitude
What’s on Offer
- Hybrid working arrangement with flexibility
- Opportunity to join a supportive and growing SME
- Varied and autonomous role within a specialist medical sector
- Collaborative international working environment
If your application is successful, you will be contacted shortly.
Quality Engineer in Guildford employer: E Personnel Recruitment
Join a dynamic and supportive SME in Surrey, where as a Quality Engineer, you will thrive in a hybrid working environment that promotes flexibility and autonomy. With a strong focus on employee growth and collaboration, this role offers the chance to make a meaningful impact in the orthopaedics and medical devices sector while working alongside international teams in a professional and solutions-oriented culture.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Engineer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the orthopaedics or medical devices industry. Attend relevant events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of quality procedures and complaint handling. Think of real-life examples from your experience that showcase your skills. We want you to shine when discussing how you’ve tackled challenges in the past!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Quality Engineer position.
✨Tip Number 4
Apply through our website for the best chance at landing that Quality Engineer role! We make it easy for you to showcase your skills and experience directly to the hiring team. Let’s get you that job!
We think you need these skills to ace Quality Engineer in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the orthopaedics or medical devices industry. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Quality Engineer role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills:Since this role involves managing customer complaints and conducting audits, make sure to include examples of how you've tackled similar challenges in the past. We appreciate candidates who can demonstrate a calm and confident approach to problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at E Personnel Recruitment
✨Know Your Quality Standards
Make sure you brush up on ISO 13485 and other relevant medical device regulations before the interview. Being able to discuss these standards confidently will show that you understand the industry's requirements and can navigate them effectively.
✨Prepare for Complaint Handling Scenarios
Think of specific examples from your past experience where you've successfully managed customer complaints or conducted internal audits. Be ready to share these stories, as they will demonstrate your problem-solving skills and ability to handle pressure in a regulated environment.
✨Showcase Your Communication Skills
Since this role involves leading meetings and presenting performance data, practice articulating your thoughts clearly and concisely. You might even want to prepare a mini-presentation on a relevant topic to showcase your skills during the interview.
✨Emphasise Your Independent Work Style
The job requires someone who can work independently while maintaining professionalism. Be prepared to discuss how you manage your workload and stay organised, especially in a hybrid working environment. Highlight any tools or methods you use to keep track of tasks and deadlines.
