ACCOUNT DIRECTOR in Grove

We are seeking an established Account Director from a Distribution background, ideally from a promotional merchandise industry. This is an exciting time to be joining our client, and this role will be responsible for an already successful client base, with some exceptional key accounts nationwide. The successful candidate will need to have a similar background with experience in managing and building key accounts with high volume revenue. Ideally based in the Southeast, however this is not a deal breaker, as the majority of this position is remote. You will need your own transport to meet your clients face to face and commute to HQ as and when required by the business.

Key Responsibilities

• Overall day-to-day responsibility for maximising revenue and profit across an assigned client portfolio.
• In conjunction with the Sales Director, monitor and review client performance against agreed targets.
• Maximise enterprise-level relationships with key clients, using available tools (e.g. webshops) to make relationships as secure and long-term as possible for the business.
• Maintain strong relationships with top customers through face-to-face meetings, phone calls, and email correspondence.
• Proactively seek face-to-face meetings with key customers and prospects, either at client premises or company offices.
• Conduct quarterly business reviews with all key clients, using reporting tools to clearly demonstrate both client and company performance.
• Liaise with key clients on sales enquiries and requests to gain a clear understanding of their requirements.
• Use experience and expertise to advise clients on the most effective solutions to achieve their objectives.
• Develop in-depth knowledge of key clients, including contact mapping, business structure, values, brand guidelines, and how the company can support them across all service areas.
• Work closely with suppliers to proactively identify new products suitable for key client requirements.
• Use social media and LinkedIn to follow key clients and proactively grow sales revenue within existing accounts.
• Develop and open new accounts through referrals, social media, and marketing tools where no current spend exists.
• Collaborate with the Sales Director and Business Development Director on business development opportunities, projects, and tenders, providing timely and accurate information as required.
• Liaise with Marketing and Design teams on creative briefs and visuals to ensure client responses and customer service stand out from competitors.
• Work closely with Sales / Account Coordinators to ensure customer requests and enquiries are handled in a timely manner.
• Ensure quotes are submitted with appropriate commercial mark-up, competitiveness, and added client value.
• Follow up quotes promptly.
• Maintain CRM data accurately.
• Escalate and resolve customer issues effectively where required.
• Liaise with Corporate Programmes and Operations when discussing, implementing, or expanding corporate programmes.
• Ensure appropriate contractual documentation is in place for clients with corporate programmes or stock holding to minimise business risk.
• Manage stock housekeeping, including ongoing review of appropriate stock levels and ensuring slow-moving or obsolete stock is effectively managed with clients.
• Support the Finance team where issues of non-payment arise within the account base.
• Attend industry exhibitions and supplier meetings to maintain up-to-date knowledge of new products and services.
• Prepare reports as required by senior leadership.
• Attend sales meetings, openly sharing activities, successes, challenges, and learning from colleagues.
• Collaborate with other Account Managers to support overall company sales objectives.
• Carry out any other related duties as assigned.

If your application is successful, you will be contacted shortly. We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.