At a Glance
- Tasks: Engage with customers and provide exceptional service throughout their journey.
- Company: Join E.ON, a leading energy company focused on innovation and customer solutions.
- Benefits: Enjoy 26 days annual leave, flexible working, and a generous pension scheme.
- Other info: Award-winning workplace with excellent growth opportunities and a diverse culture.
- Why this job: Be part of a supportive team and make a real impact in the energy sector.
- Qualifications: Passion for customer service; previous experience is a plus but not required.
The predicted salary is between 20000 - 24000 £ per year.
Job Description
Right now, we are looking for Smart New Connections Advisors to join us on a permanent basis. based at Friargate, Coventry working on a hybrid basis (currently 3 days a week from home) If you're looking for a career with personal development and growth opportunities, then Smart New Connections is for you.
Smart New Connections Advisor
We are looking for Smart New Connections Advisors to join us on a permanent basis. The role will be based in Coventry working on a hybrid basis (Tuesday and Thursday in the office, Monday, Wednesday and Friday working from home).
If you're looking for a career with personal development and growth opportunities, then Smart New Connections is for you.
Here's what you'll be doing
Here at E.ON the customer is at the heart of everything we do, and as a Smart New Connections Advisor, you will play a vital role in supporting our vision of becoming the number one trusted energy partner.
E.ON Smart New Connections provides effective solutions directly to our customers through new property developments.
Your role will be to provide exceptional customer service to our customers throughout their entire journey with Smart New Connections.
This is what you'll be doing:
- Engaging with customers and industry stakeholders through inbound and outbound phone calls and via email.
- Proactively managing customer queries in a way that works for them.
- Using your judgement to actively share ideas to solve our customers problems by providing efficient and knowledgeable solutions.
- Using knowledge and expertise to ensure customer accounts are resolved first time. Having a "fastest path to resolution" mindset to ensure we are providing our customers with first class service.
Please note that this role may end early if we recieve a high number of applications. Please submit your application as soon as possible to avoid missing out.
What we need from you
- Passionate about delivering exceptional customer service.
- Comfortable working with all forms of customer contact.
- A 'can do' and flexible approach to support the needs of the business and our customers.
- Enthusiasm to solve complex problems.
- Confident in making decisions and embracing change.
- Want to be part of building a culture where everyone can be themselves.
- Enjoy being part of a team that helps and supports each other.
- A great communicator with strong English skills (both written and verbal).
It would be great if you had
- Previous customer service experience, but don't worry if you haven't. If you are ready to learn, we will train you how to do the rest.
Here's what you need to know
The starting salary for this role is £24,007 with the opportunity to gradually progress up to £26,592.
- Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.
- Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture.
- Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way.
At a glance
Reference no.: 239483 Closing date: 03/10/2025 Salary: £24,007- £26,592
Get in touch
For any queries please contact the recruiter melissa.newell@eonenergy.com. Please note, CV's emailed directly will not be considered
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Connect with us
www.eon-uk-careers.com
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Smart New Connections Advisor (Solihull, GB) employer: E.ON
E.ON is an award-winning employer that prioritises personal development and growth opportunities for its employees, particularly in the role of Smart New Connections Advisor based in Coventry. With a flexible hybrid working model, outstanding benefits including generous annual leave and a commitment to inclusivity, E.ON fosters a supportive work culture where every team member can thrive and contribute to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Smart New Connections Advisor (Solihull, GB)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at E.ON. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like E.ON before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Smart New Connections Advisor (Solihull, GB)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to E.ON:Your cover letter is your chance to shine! Tell us why you want to work at E.ON specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at E.ON!
How to prepare for a job interview at E.ON
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
