Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service throughout their journey.
- Company: Join E.ON, a leading energy company focused on innovation and customer solutions.
- Benefits: Enjoy 26 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Be part of a supportive team and make a real impact in the energy sector.
- Qualifications: Passion for customer service; previous experience is a plus but not required.
- Other info: Award-winning workplace with excellent growth opportunities and a diverse culture.
The predicted salary is between 20000 - 24000 £ per year.
Job Description
Right now, we are looking for Smart New Connections Advisors to join us on a permanent basis. based at Friargate, Coventry working on a hybrid basis (currently 3 days a week from home) If you're looking for a career with personal development and growth opportunities, then Smart New Connections is for you.
Smart New Connections Advisor
We are looking for Smart New Connections Advisors to join us on a permanent basis. The role will be based in Coventry working on a hybrid basis (Tuesday and Thursday in the office, Monday, Wednesday and Friday working from home).
If you're looking for a career with personal development and growth opportunities, then Smart New Connections is for you.
Here's what you'll be doing
Here at E.ON the customer is at the heart of everything we do, and as a Smart New Connections Advisor, you will play a vital role in supporting our vision of becoming the number one trusted energy partner.
E.ON Smart New Connections provides effective solutions directly to our customers through new property developments.
Your role will be to provide exceptional customer service to our customers throughout their entire journey with Smart New Connections.
This is what you'll be doing:
- Engaging with customers and industry stakeholders through inbound and outbound phone calls and via email.
- Proactively managing customer queries in a way that works for them.
- Using your judgement to actively share ideas to solve our customers problems by providing efficient and knowledgeable solutions.
- Using knowledge and expertise to ensure customer accounts are resolved first time. Having a "fastest path to resolution" mindset to ensure we are providing our customers with first class service.
Please note that this role may end early if we recieve a high number of applications. Please submit your application as soon as possible to avoid missing out.
What we need from you
- Passionate about delivering exceptional customer service.
- Comfortable working with all forms of customer contact.
- A 'can do' and flexible approach to support the needs of the business and our customers.
- Enthusiasm to solve complex problems.
- Confident in making decisions and embracing change.
- Want to be part of building a culture where everyone can be themselves.
- Enjoy being part of a team that helps and supports each other.
- A great communicator with strong English skills (both written and verbal).
It would be great if you had
- Previous customer service experience, but don't worry if you haven't. If you are ready to learn, we will train you how to do the rest.
Here's what you need to know
The starting salary for this role is £24,007 with the opportunity to gradually progress up to £26,592.
- Award-Winning Workplace – We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
- Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly – Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.
- Inclusive & Diverse – We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture.
- Support at Every Stage of Life – We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive – As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
- Invested in Your Growth – From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way.
At a glance
Reference no.: 239483 Closing date: 03/10/2025 Salary: £24,007- £26,592
Get in touch
For any queries please contact the recruiter melissa.newell@eonenergy.com. Please note, CV's emailed directly will not be considered
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Connect with us
www.eon-uk-careers.com
#Working@E.ON
ï¿« Find out more
#OurPeople
ï¿« Find out more
#EmployeeBenefits
ï¿« Find out more
#ApplyHere
ï¿« Find out more
Smart New Connections Advisor (Solihull, GB) employer: E.ON
Contact Detail:
E.ON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart New Connections Advisor (Solihull, GB)
✨Tip Number 1
Get to know the company! Research E.ON and their values, especially around customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and stakeholders, it’s crucial to sound confident and clear. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your 'can do' attitude and flexibility, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the E.ON family.
We think you need these skills to ace Smart New Connections Advisor (Solihull, GB)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your CV: Make sure your CV is tailored to the Smart New Connections Advisor role. Highlight any relevant experience or skills that match what we’re looking for, especially your communication skills and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the role early if we get a lot of applications, so make sure to apply through our website as soon as you can!
How to prepare for a job interview at E.ON
✨Know Your Customer Service Basics
As a Smart New Connections Advisor, you'll be all about exceptional customer service. Brush up on common customer service scenarios and think of examples from your past experiences where you went above and beyond to help someone. This will show your passion for delivering great service.
✨Familiarise Yourself with E.ON
Do a bit of homework on E.ON and its mission to become the number one trusted energy partner. Understanding their values and how they engage with customers will help you align your answers during the interview and demonstrate your enthusiasm for the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific situations where you had to use your judgement to resolve an issue. Be ready to explain your thought process and how you arrived at your solution, as this reflects the 'fastest path to resolution' mindset they’re looking for.
✨Show Your Team Spirit
E.ON values teamwork and a supportive culture. Be prepared to discuss how you've worked effectively in teams before. Share examples that highlight your ability to collaborate and support others, which will resonate well with their inclusive and diverse work environment.