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- Tasks: Help customers resolve energy debts and install SMART meters while providing excellent service.
- Company: E.ON is a leading energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy a competitive salary, flexible working options, 26 days holiday, and a generous pension scheme.
- Why this job: Experience variety, independence, and the chance to make a real difference in people's lives.
- Qualifications: Must be a trained Meter Engineer with customer-facing experience and a valid UK driving licence.
- Other info: Join a diverse team committed to equal opportunities and personal development.
The predicted salary is between 39600 - 45691 £ per year.
We need everyone\’s positive energy and innovative thinking to lead the energy transition to net zero. That\’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
SMART Meter Engineer Support Agent – Dual Fuel – West London
Here\’s what you\’ll be doing
Salary – £45,691 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We\’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you\’ll play an important role in helping our customers resolve their debts. You\’ll work with our customers to support them with any future payments, installing PAYG where it\’s the best option, as well as helping them find ways to reduce energy consumption.
We\’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We\’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you\’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you\’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Reporting Health & Safety risks or customer vulnerability.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
What we need from you
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- SMART Meter & Dual Fuel trained.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
Here\’s what else you need to know
- The salary for this role is up to £45,691. This includes a base salary of £39,451, revenue protection work (added to your base salary as soon as you complete your training), skilled allowance for gas metering + £2,000 or £3,900 location dependant allowance + on-target reward scheme, with the potential to earn up to another £4800 for higher performance.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
- As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we\’ve proven that we\’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we\’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
- We\’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
At a glance
Reference no.: 230732 Closing date: 03/04/2025 Salary: £45,691
Get in touch
For more information about the role please contact the recruiter Greg Ellis – gregory.ellis@eonenergy.com
About us
E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Connect with us
www.eon-uk-careers.com
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SMART Meter Engineer Support Agent - Dual Fuel - West London employer: E.ON
Contact Detail:
E.ON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - West London
✨Tip Number 1
Familiarise yourself with the latest SMART meter technologies and regulations. Being knowledgeable about the equipment and processes will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network with current employees or professionals in the energy sector. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role heavily focuses on helping customers resolve their debts, showcasing your ability to handle difficult situations and negotiate effectively will set you apart.
✨Tip Number 4
Demonstrate your commitment to sustainability and reducing carbon footprints. Given the company's focus on energy transition, sharing your passion for environmental issues can resonate well with the values of the organisation.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Meter Engineer, focusing on relevant skills such as customer service, communication, and technical expertise in SMART meters. Use keywords from the job description to align your experience with what E.ON is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the energy sector. Mention specific experiences where you successfully resolved customer issues or improved service delivery, demonstrating how you can contribute to E.ON's mission.
Highlight Relevant Qualifications: Clearly list your qualifications such as MOCOPA, CMA1, and MET2 certifications. Make sure to mention your training in SMART Meter & Dual Fuel, as these are essential for the role and will set you apart from other candidates.
Showcase Flexibility and Adaptability: In your application, emphasise your ability to work independently and adapt to different situations. Provide examples of how you've managed varying workloads or adjusted your approach to meet customer needs, which aligns with the flexible working options offered by E.ON.
How to prepare for a job interview at E.ON
✨Show Your Customer Service Skills
As a SMART Meter Engineer Support Agent, you'll be interacting with customers regularly. Highlight your previous experience in customer-facing roles and share specific examples of how you've successfully resolved issues or helped customers in the past.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of SMART meters and dual fuel systems. Be prepared to discuss your training and any relevant certifications, such as MOCOPA or CMA1, to show that you have the technical expertise required for the role.
✨Emphasise Flexibility and Independence
This role offers a lot of independence and flexibility. Be ready to discuss how you manage your time effectively and how you would approach planning your routes to ensure efficiency while reducing carbon footprint.
✨Prepare Questions About the Company Culture
E.ON values diversity and inclusion, so it’s a good idea to prepare questions that reflect your interest in their company culture. Ask about their initiatives for employee development and how they support a flexible working environment.
