At a Glance
- Tasks: Support customers with energy debts and install SMART meters while providing excellent service.
- Company: E.ON is a leading energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy flexible working hours, 26 days holiday, and a generous benefits package including a pension scheme.
- Other info: This permanent role offers opportunities for personal development and a supportive work environment.
- Why this job: Join a diverse team, make a real impact, and enjoy independence in your role.
- Qualifications: Must be a trained Meter Engineer with customer-facing experience and a valid UK driving licence.
The predicted salary is between 39600 - 51000 £ per year.
We need everyone\'s positive energy and innovative thinking to lead the energy transition to net zero. That\'s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
SMART Meter Engineer Support Agent - Dual Fuel - London
Here\'s what you\'ll be doing
Salary - £45,691 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We\'re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you\'ll play an important role in helping our customers resolve their debts. You\'ll work with our customers to support them with any future payments, installing PAYG where it\'s the best option, as well as helping them find ways to reduce energy consumption.
We\'ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We\'ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you\'ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you\'re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Reporting Health & Safety risks or customer vulnerability.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- SMART Meter & Dual Fuel trained.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
- The salary for this role is up to £45,691. This includes a base salary of £39,451, revenue protection work (added to your base salary as soon as you complete your training), skilled allowance for gas metering + £2,000 or £3900 location dependant allowance + on-target reward scheme, with the potential to earn up to another £4800 for higher performance.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
- As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we\'ve proven that we\'re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we\'re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
- We\'ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
Reference no.: 213406 Closing date: 09/06/2025 Salary: £45,691
Get in touch
For more information about the role please contact the recruiter Greg Ellis - gregory.ellis@eonenergy.com
About us
E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Connect with us
www.eon-uk-careers.com
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Location: #J-18808-Ljbffr
SMART Meter Engineer Support Agent - Dual Fuel - London in Kingswinford employer: E.ON
E.ON is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for SMART Meter Engineer Support Agents in London. With a competitive salary of up to £45,691, a comprehensive benefits package including 26 days holiday, and a commitment to diversity and inclusion, E.ON fosters a supportive work culture that encourages personal and professional growth. Employees enjoy the autonomy of flexible working arrangements, alongside opportunities for skill development and performance-based rewards, ensuring a fulfilling career path in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - London in Kingswinford
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughE.ON's Website
Don’t forget to apply directly through E.ON's website for the full-time SMART Meter Engineer Support Agent - Dual Fuel - London role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - London in Kingswinford
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at E.ON. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at E.ON
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of E.ON.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to E.ON.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
