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- Tasks: Support customers with energy debts and install SMART meters while providing excellent service.
- Company: E.ON is a leading energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy a salary of £41,791, flexible working options, 26 days holiday, and a generous pension scheme.
- Why this job: Join a diverse team, enjoy independence, and make a real impact in people's lives.
- Qualifications: Must be SMART Meter & Dual Fuel trained with customer-facing experience and a valid UK driving licence.
- Other info: Flexible working hours and opportunities for personal development are available.
The predicted salary is between 39700 - 41791 £ per year.
We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Here's what you'll be doing:
Salary - £41,791 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you! We're currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you'll play an important role in helping our customers resolve their debts. You'll work with our customers to support them with any future payments, installing PAYG where it's the best option, as well as helping them find ways to reduce energy consumption.
We'll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We'll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you'll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include:
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Reporting Health & Safety risks or customer vulnerability.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
What we need from you:
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- SMART Meter & Dual Fuel trained.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
Here's what you need to know:
The salary for this role is up to £41,791. This includes a base salary of £39,451, revenue protection work (added to your base salary as soon as you complete your training), skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4800 for higher performance. This is a permanent role.
Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role. We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
SMART Meter Engineer Support Agent - Dual Fuel - Carlisle & Lancaster (Kingswinford, GB) employer: E.ON
Contact Detail:
E.ON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - Carlisle & Lancaster (Kingswinford, GB)
✨Tip Number 1
Familiarise yourself with the latest SMART meter technologies and regulations. Being knowledgeable about the equipment and processes will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations or networking events. Since this role involves a lot of face-to-face interaction, showcasing your ability to communicate effectively and resolve issues will set you apart from other candidates.
✨Tip Number 3
Connect with current employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach when applying through our website.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would handle various customer situations, as demonstrating your problem-solving skills will be crucial for this position.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - Carlisle & Lancaster (Kingswinford, GB)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Meter Engineer, particularly focusing on your skills in customer service and any specific training you have, such as MOCOPA/CMA1/MET2. Customising your CV to reflect the job description will help you stand out.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their mission of leading the energy transition to net zero and your commitment to excellent customer service.
Highlight Relevant Skills: Emphasise your communication and negotiation skills, as these are crucial for the role. Provide examples of how you've successfully resolved customer issues in the past, showcasing your ability to deliver excellent service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at E.ON
✨Show Your Customer Service Skills
As a SMART Meter Engineer Support Agent, you'll be interacting with customers regularly. Highlight your previous customer-facing experience and share specific examples of how you've successfully resolved issues or helped customers in the past.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of SMART meters and dual fuel systems. Be prepared to discuss your training and any relevant certifications, such as MOCOPA or CMA1, to show that you are qualified for the role.
✨Emphasise Flexibility and Independence
This role offers flexibility, so be ready to discuss how you manage your time and work independently. Share examples of how you've successfully balanced multiple tasks or adapted to changing circumstances in previous jobs.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team, company culture, and expectations. This not only demonstrates your enthusiasm but also helps you assess if the role is the right fit for you.
