Credit & Debt Strategy Lead (Solihull, GB)

Here’s what you’ll be doing

Salary – £51,620 – £65,907 plus excellent employee benefits and career progression

Location – Solihull (Hybrid working)

Fixed term – 12 months

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Are you ready to lead the way in credit risk and collections strategy? E.ON is seeking a Credit & Debt Strategy Lead to drive the development of analytical functions that optimise bad debt management, maximise profitability, and align with our working capital strategy.

Main responsibilities of the role:

• Credit Risk Selection Strategy Development – develop and maintain credit risk systems at point of onboarding through decision engine and scorecard development systems.
• Collections Behavioural Strategy Development – develop and maintain collection segmentation strategies during customer journey through decision engine and scorecard development systems.
• Automated Decision Engine Optimisation – continually improve decision engine in line with business, credit policy and strategy changes. Identify areas where an increase in automation can improve service level and reduce cost.
• Credit Policy Management – continuous improvement of credit policy in line with business, industry and macro‑economic change.
• KPI Reporting – apply commercial acumen and business process knowledge to report key scorecard metrics and performance.

What we need from you:

• Proven experience in a risk management position (in particular within credit risk) with a detailed understanding of scorecard development and auditing for both selection and segmentation purposes.
• Communication and interpersonal skills, with the ability to communicate complex issues to a wide variety of stakeholders.
• In addition, the post holder should be able to influence and negotiate with strategically important external customers and parties.
• Proficiency in data mining and manipulation within software packages such as Microsoft Office, including Excel and VBA, SAS and SQL.
• Be results‑oriented, able to meet tight deadlines and produce clear and concise feedback/reports to senior management in a high‑pressure environment.

Here’s what you need to know:

Our market‑leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!

We are committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.

As a Disability Confident Employer we interview every disabled applicant who meets the minimum criteria for the role. We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

At a glance:

• Reference no.: 241289
• Closing date: 20/01/2026
• Salary: £51,620 – £65,907

Get in touch:

For further information please contact the Recruiter – lis.wood@eon-uk.com

About us:

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user‑friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.