At a Glance
- Tasks: Provide administrative support and ensure excellent customer service for ICP Residential projects.
- Company: Join E.ON, a leader in sustainable energy solutions with a people-first culture.
- Benefits: Enjoy 26 days annual leave, flexible working, and outstanding career development opportunities.
- Other info: Recognised as a top employer for inclusivity and support at every life stage.
- Why this job: Make a real impact on sustainability while developing your skills in a supportive environment.
- Qualifications: Previous admin experience, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At E.ON we're 100% committed to our part in creating a sustainable future, whether it's developing and introducing smart technologies for distribution networks, providing innovative lighting solutions for new developments, or even retrofitting solutions for local authorities. We are absolutely on it, and we would love you to join us in helping decarbonising energy infrastructures and helping the planet at the same time.
Right now, we are looking for an Administrator to join our ICP Residential team. Here you'll be responsible for carrying out a variety of administrative tasks and providing excellent service to our customers. You will assist in the preparation and management of documentation, ensure effective programming of work to meet customer and company timescales and maintain accurate records. Not only will you liaise with a variety of customers, you'll also build relationships with colleagues across Utility Solutions and the wider business. This role brings the opportunity to make improvements to the way that we do things as we constantly strive to improve the process. If this appeals to you, apply today. If we receive a high volume of applications the closing date may end early, please apply at your earliest opportunity.
Key responsibilities
- Provision of administrative support and assistance of ICP Residential projects
- Assist in the preparation and management of documentation in accordance with the relevant procedures, ensuring that accurate records are maintained.
- Complete DNO and IDNO applications to ensure we are compliant with our NERS accreditation
- Ensure work meets levels of customer service, taking action where necessary to ensure that they stay within acceptable limits
- Take ownership of complaints, as appropriate, resulting from the process activities ensuring that they are dealt with correctly and in line with the company policy on complaint handling
- Being available for regular briefings, participating in feedback processes and raising questions to always ensure personal understanding
- Have regular contact with members of staff at all levels within EUS and other internal and external customers.
- Build and/or maintain good working relationships with staff within EUS and across the other business streams, as appropriate.
- Dealing with local councils and authorities in a professional manner to secure section 50 applications for ICP project delivery
- Use of a SAP online system for purchase order creation and invoice processing
What we need from you
- Previous experience of working in an administrative role with the desire to help, service and meet the needs of customers.
- Have a working knowledge of the customer service and guarantees of service requirements.
- Excellent communication, interpersonal and influencing skills with the ability to take a confident and diplomatic approach with staff, colleagues and customers.
- Organisational skills with the ability to prioritise and schedule own workload to meet deadlines.
- Numerical and analytical skills with the ability to interpret data and information and produce it in a clear and logical format.
- Working knowledge of PC based computer systems and the ability to adapt quickly to changes to those systems.
- Logical problem-solving skills, using relevant information to identify solutions and take accountability for delivering outcomes.
It would be great if you had
- An understanding of EIS Utility Solutions
- A general appreciation of the DNO & IDNO networks
Here’s what you need to know
- Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
- Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
- Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we ensure that disabled applicants who meet the minimum criteria move forward to the next stage of our recruitment process, and will make any adjustments needed during the process.
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
ICP Residential Administrator in Stoke-on-Trent employer: E.ON UK
At E.ON, we pride ourselves on being an award-winning employer dedicated to creating a sustainable future. Our inclusive and diverse work culture fosters personal growth and development, offering outstanding benefits such as 26 days of annual leave, flexible working options, and comprehensive support for all stages of life. Join our ICP Residential team in a role that not only allows you to contribute to meaningful projects but also encourages you to innovate and improve processes within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land ICP Residential Administrator in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at E.ON on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research E.ON’s projects and values, especially around sustainability. Show them you’re not just another applicant but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various customers and colleagues, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at E.ON. Get on it!
We think you need these skills to ace ICP Residential Administrator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience for the ICP Residential Administrator role. We want to see how your skills align with our commitment to excellent customer service and administrative support.
Showcase Your Skills:Don’t forget to emphasise your organisational and communication skills in your application. We’re looking for someone who can juggle multiple tasks while keeping a friendly and professional tone with customers and colleagues alike.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without unnecessary fluff.
Apply Early!:If this role sounds like a good fit for you, don’t wait! Apply through our website as soon as possible. We might close applications early if we get a lot of interest, and we’d hate for you to miss out!
How to prepare for a job interview at E.ON UK
✨Know Your Stuff
Before the interview, make sure you understand E.ON's commitment to sustainability and how the ICP Residential team fits into that vision. Familiarise yourself with their projects and the role's responsibilities, especially around documentation and customer service.
✨Showcase Your Skills
Highlight your previous administrative experience and how it relates to the job. Be ready to discuss your organisational skills, ability to prioritise tasks, and any experience you have with customer service. Use specific examples to demonstrate your capabilities.
✨Build Rapport
Since this role involves liaising with various stakeholders, practice your communication skills. Be friendly and approachable during the interview, showing that you can build relationships with colleagues and customers alike. This will reflect well on your ability to work within a team.
✨Ask Thoughtful Questions
Prepare some questions about the role and the company culture. Inquire about how the ICP Residential team collaborates with other departments or what improvements they are currently focusing on. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
