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For Companies At a Glance
- Tasks: Support energy transition by analysing data and enhancing customer service in a hybrid role.
- Company: Join E.ON, a leading energy company committed to innovation and sustainability.
- Benefits: Enjoy 26 days annual leave, flexible working, and a supportive environment for growth.
- Why this job: Make a real impact in the energy sector while developing your skills in a dynamic team.
- Qualifications: Customer service experience and strong analytical skills are essential.
- Other info: Assessment days on 30th and 31st October; roles start on 8th December.
The predicted salary is between 29000 - 38000 ÂŁ per year.
We need everyone\’s positive energy and innovative thinking to lead the energy transition to net zero. That\’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Specialist – Data & Metering Services
npower Business Solutions (nBS) powered by E.ON is our Industrial and Commercial (I&C) business, and a market leader in the B2B energy retail sector. Currently a £6 billion revenue business serving over 60 000 customers and around 300 000 meter points, we\’ve got a clear ambition to become the number one B2B energy supplier in the UK. We\’ll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market‑Wide Half‑Hourly Settlement.
To support this growth, we\’re recruiting for four Specialist roles within our Data & Metering Services team:
- Data Services Specialist
- Metering Services Specialist
- Billing & Collections Specialist
- Consumption Validation Specialist
All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer‑facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference – whether you thrive on building customer relationships or love diving into data – we have a role that\’s right for you!
All the roles are hybrid opportunities, with working days split between home and our Leeds office (1–2 days per week after induction).
Here’s What You’ll Be Doing
- Coordinating and problem‑solving across metering operations, including installations, exchanges, maintenance and fault resolution.
- Ensuring timely collection, validation and estimation of consumption data, supporting both billing and industry settlement.
- Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments.
- Validating and interpreting consumption data, investigating discrepancies and collaborating with industry agents to maintain accuracy.
- Reporting on process performance, identifying failures and recommending improvements to drive efficiency and compliance.
- Delivering training to team members, sharing expertise and supporting continuous improvement.
Here’s What You Need to Have
- Experience in a customer‑service environment, with the ability to investigate and resolve complex issues.
- Strong analytical skills, with the ability to identify root causes and implement effective solutions.
- Excellent communication and relationship‑building skills with internal and external stakeholders.
- Organisational skills, with the ability to prioritise workloads in a fast‑paced and changing environment.
- Attention to detail and a commitment to compliance and accuracy.
It Would Be Great if You Also Had
- Knowledge of energy industry operations, settlement or metering processes.
- A proactive, growth‑focused mindset with creative problem‑solving ability.
Here’s What You Need to Know
- Assessment days will take place on Thursday 30th and Friday 31st October. Please only apply if you’re able to attend an assessment on one of these dates.
- Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date.
- Our Leeds office is located at 2100 Century Way, Thorpe Park Gardens, Leeds, LS15 8ZB.
- Please note we may close the vacancy before the closing date if we receive a high volume of applications, so please apply at your earliest convenience.
Why Work with Us?
- Award‑Winning Workplace – We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16‑34‑year‑olds.
- Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family‑Friendly – Our industry‑leading hybrid and family‑friendly policies earned us double recognition at the Personnel Today Awards 2024.
- Inclusive & Diverse – We’re the only energy company in the Inclusive Top 50 UK Employers and winners of Best Employer for Women and Human Company of the Year.
- Support at Every Stage of Life – We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive – As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
- Invested in Your Growth – From inclusive talent networks to top‑tier development programmes, we’ll support your growth every step of the way.
At a Glance
Reference no.: 240182 | Closing date: 24/10/2025 | Salary: ÂŁ29 173 with scope for progression up to ÂŁ37 860
Get in Touch
For more information about the role please contact careers@eon.com
About us
E.ON is a privately owned international energy company. Our 75 000 colleagues in 15 countries work daily towards the improvement of technical innovations and user‑friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Connect with us
www.eon‑uk‑careers.com
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Specialist - Data & Metering Services employer: E.ON UK
Contact Detail:
E.ON UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Data & Metering Services
✨Tip Number 1
Get to know the company! Research npower Business Solutions and E.ON to understand their values and goals. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Specialist role.
✨Tip Number 3
Prepare for those assessment days! Brush up on your analytical skills and be ready to showcase your problem-solving abilities. Practise common interview questions related to customer service and data analysis to make a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the energy transition to net zero.
We think you need these skills to ace Specialist - Data & Metering Services
Some tips for your application 🫡
Show Your Passion for Energy: When writing your application, let your enthusiasm for the energy sector shine through! We want to see how your innovative thinking can contribute to our mission of leading the energy transition to net zero.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or data analysis. We’re looking for candidates who can solve complex issues and build strong relationships, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, attention to detail is crucial in our line of work!
Apply Early!: Don’t wait until the last minute to submit your application. We may close the vacancy early if we receive a high volume of applications, so get your application in through our website as soon as you can!
How to prepare for a job interview at E.ON UK
✨Know Your Data
Make sure you brush up on your analytical skills and understand the basics of data validation and consumption metrics. Being able to discuss how you’ve used data to solve problems in previous roles will show that you’re ready to tackle the challenges in this position.
✨Customer Service Savvy
Since this role involves customer interaction, think of examples where you've successfully resolved complex issues for customers. Highlight your communication skills and how you build relationships, as this will resonate well with the interviewers.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you identified root causes of issues and implemented effective solutions. This is crucial for the role, so having a few solid examples ready will demonstrate your proactive mindset and creative problem-solving abilities.
✨Be Organised and Detail-Oriented
In a fast-paced environment, being organised is key. Share how you prioritise tasks and manage your workload effectively. Also, emphasise your attention to detail, especially when it comes to compliance and accuracy in data handling.