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For Companies At a Glance
- Tasks: Coordinate metering operations and ensure accurate consumption data for billing.
- Company: Join E.ON, a leading energy company with a focus on innovation and customer solutions.
- Benefits: Enjoy 26 days of leave, flexible working, and a supportive environment.
- Why this job: Be part of the energy transition and make a real impact in a dynamic team.
- Qualifications: Customer service experience and strong analytical skills are essential.
- Other info: Hybrid role with excellent growth opportunities and a commitment to diversity.
The predicted salary is between 29173 - 37860 £ per year.
The energy transition starts with people who bring positive energy and innovative thinking. We welcome applications from all backgrounds and experiences and offer flexible working options to suit everyone.
Overview
Specialist – Data & Metering Services is one of four Specialist roles within our Data & Metering Services team at npower Business Solutions (nBS) powered by E.ON. We are a market leader in the B2B energy retail sector, with a £6 billion revenue business serving over 60,000 customers and around 300,000 meter points. Our ambition is to become the number one B2B energy supplier in the UK by providing timely and accurate consumption data, helping customers act on energy usage, and guiding them through Market-Wide Half-Hourly Settlement.
All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. Billing & Collections Specialist and Metering Services Specialist are more customer-facing, while Data Services Specialist and Consumption Validation Specialist focus more on data analysis with less direct customer interaction. We have a role for you whether you enjoy building customer relationships or diving into data.
All roles are hybrid opportunities with working days split between home and either our Solihull or Leeds offices (1–2 days per week after induction).
Responsibilities
- Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution.
- Ensuring timely collection, validation, and estimation of consumption data to support billing and industry settlement.
- Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments.
- Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy.
- Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance.
- Delivering training to team members and supporting continuous improvement.
What you need to have
- Experience in a customer service environment with the ability to investigate and resolve complex issues.
- Strong analytical skills to identify root causes and implement effective solutions.
- Excellent communication and relationship-building skills with internal and external stakeholders.
- Organisational skills and the ability to prioritise workloads in a fast-paced and changing environment.
- Attention to detail and a commitment to compliance and accuracy.
Nice to have
- Knowledge of energy industry operations, settlement, or metering processes.
- A proactive, growth-focused mindset with creative problem-solving ability.
What you need to know
- Assessment days will take place between 20 and 31 October.
- Roles will commence on Monday 8 December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date.
- We may close the vacancy before the closing date if we receive a high volume of applications, so please apply at your earliest convenience.
Why work with us?
- Award-Winning Workplace — Sunday Times Best Place to Work 2025 and Best Place to Work for 16–34-year-olds.
- Outstanding Benefits — 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly — Hybrid and family-friendly policies recognized by awards; we’re open to discussing flexibility.
- Inclusive & Diverse — We are the only energy company in the Inclusive Top 50 UK Employers with multiple diversity recognitions.
- Support at Every Stage of Life — Fertility Friendly and Menopause Friendly accreditation with inclusive support for everyone.
- Accessible & Supportive — Disability Confident Employer; guaranteed interviews for disabled applicants who meet minimum criteria and adjustments during the process.
- Invested in Your Growth — Inclusive talent networks and development programmes to support your growth.
At a glance
Reference no.: 240182
Closing date: 12/10/2025
Salary: £29,173 – £37,860
Get in touch
For more information about the role please contact Natalie at natalie.harrison@eon-uk.com
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily toward the improvement of technical innovations and user-friendly customer solutions for the new energy world. We focus on energy networks, renewable energies, and customer solutions as part of our three business areas.
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Specialist - Data & Metering Services employer: E.ON UK
Contact Detail:
E.ON UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Data & Metering Services
✨Tip Number 1
Get to know the company! Research npower Business Solutions and E.ON to understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for those assessment days! Brush up on your analytical skills and practice problem-solving scenarios related to data and metering services. Being ready to showcase your abilities will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at npower Business Solutions.
We think you need these skills to ace Specialist - Data & Metering Services
Some tips for your application 🫡
Show Your Passion for Energy: When writing your application, let your enthusiasm for the energy sector shine through. We want to see how your innovative thinking can contribute to our mission of leading the B2B energy market.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or data analysis. We’re looking for those strong analytical skills and problem-solving abilities, so don’t hold back on showcasing them!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and highlights your key strengths and experiences.
Apply Early!: Don’t wait until the last minute to submit your application. We may close the vacancy early if we get a lot of applications, so head over to our website and apply as soon as you can!
How to prepare for a job interview at E.ON UK
✨Know Your Data
Make sure you brush up on your analytical skills and understand the basics of data validation and consumption analysis. Be ready to discuss how you've tackled complex data issues in the past, as this role heavily relies on strong analytical capabilities.
✨Customer Service Savvy
Since this position involves a lot of customer interaction, think of examples where you've successfully resolved customer queries or built relationships. Highlight your communication skills and how you can translate technical data into easy-to-understand information for clients.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've identified root causes of issues and implemented effective solutions. This will demonstrate your proactive mindset and ability to drive process improvements, which is key for this role.
✨Be Organised and Flexible
With the fast-paced nature of the energy sector, it's crucial to showcase your organisational skills. Discuss how you prioritise tasks and adapt to changing environments, especially in hybrid working conditions. This will show that you're ready to thrive in their dynamic workplace.
