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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service throughout their journey.
- Company: Join E.ON UK, a top-rated workplace focused on customer care.
- Benefits: Enjoy 26 days leave, flexible working, and a competitive salary starting at ÂŁ24,007.
- Why this job: Be part of a team that values your input and supports your growth.
- Qualifications: Passion for customer service; training provided for those eager to learn.
- Other info: Hybrid working model with a focus on inclusivity and personal development.
The predicted salary is between 24007 - 26592 ÂŁ per year.
Overview
E.ON UK Coventry, England, United Kingdom
Join to apply for the Smart New Connections Advisor role at E.ON UK. This is a permanent position based in Coventry with hybrid working (Tuesday and Thursday in the office; Monday, Wednesday and Friday from home).
If you\’re looking for a career with personal development and growth opportunities, then Smart New Connections is for you.
What you\’ll be doing
Here at E.ON the customer is at the heart of everything we do, and as a Smart New Connections Advisor, you will play a vital role in supporting our vision of becoming the number one trusted energy partner. Smart New Connections provides effective solutions directly to our customers through new property developments. Your role will be to provide exceptional customer service to our customers throughout their entire journey with Smart New Connections.
This is what you’ll be doing:
- Engaging with customers and industry stakeholders through inbound and outbound phone calls and via email.
- Proactively managing customer queries in a way that works for them.
- Using your judgement to actively share ideas to solve our customers problems by providing efficient and knowledgeable solutions.
- Using knowledge and expertise to ensure customer accounts are resolved first time. Having a \”fastest path to resolution\” mindset to ensure we are providing our customers with first class service.
Please note that this role may end early if we receive a high number of applications. Please submit your application as soon as possible to avoid missing out.
What we need from you
- Passionate about delivering exceptional customer service.
- Comfortable working with all forms of customer contact.
- A ’can do’ and flexible approach to support the needs of the business and our customers.
- Enthusiasm to solve complex problems.
- Confident in making decisions and embracing change.
- Want to be part of building a culture where everyone can be themselves.
- Enjoy being part of a team that helps and supports each other.
- A great communicator with strong English skills (both written and verbal).
It would be great if you had
- Previous customer service experience, but don’t worry if you haven’t. If you are ready to learn, we will train you how to do the rest.
Here’s what you need to know
The starting salary for this role is ÂŁ24,007 with the opportunity to gradually progress up to ÂŁ26,592.
Benefits and recognition
- Award-Winning Workplace – We’re proud to be named the Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits – 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly – Hybrid and family-friendly policies recognised at the Personnel Today Awards 2024, with openness to discuss flexible work arrangements.
- Inclusive & Diverse – We’re the only energy company in the Inclusive Top 50 UK Employers, with awards such as Best Employer for Women and Human Company of the Year.
- Support at Every Stage of Life – Fertility Friendly and Menopause Friendly accreditation with inclusive support.
- Accessible & Supportive – As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
- Invested in Your Growth – Inclusive talent networks and top-tier development programmes to support your growth.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
- Industries: Utilities
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Smart New Connections Advisor employer: E.ON UK
Contact Detail:
E.ON UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart New Connections Advisor
✨Tip Number 1
Get to know E.ON and their values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your problem-solving skills! E.ON is looking for someone who can tackle complex issues. Prepare to discuss how you've approached challenges in the past and what solutions you came up with. This will demonstrate your 'can do' attitude!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you'll be in the best position to land that Smart New Connections Advisor role. Don't wait too long, though – the sooner, the better!
We think you need these skills to ace Smart New Connections Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering exceptional customer service in your application. We want to see that you genuinely care about helping customers and solving their problems.
Tailor Your Application: Take a moment to customise your application to reflect the specific skills and experiences mentioned in the job description. This shows us that you've done your homework and are genuinely interested in the Smart New Connections Advisor role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so let your writing reflect that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity.
How to prepare for a job interview at E.ON UK
✨Know Your Customer Service Basics
Since the role is all about exceptional customer service, brush up on key customer service principles. Think about how you can demonstrate your passion for helping customers and share examples of how you've resolved issues in the past.
✨Research E.ON and Its Values
Familiarise yourself with E.ON's mission and values. Understanding their commitment to being a trusted energy partner will help you align your answers with what they’re looking for. Show that you’re not just interested in the job, but also in the company’s vision.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you’ve had to think on your feet or come up with creative solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Practice Your Communication Skills
As a Smart New Connections Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and ideas.
