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- Tasks: Be the go-to person for customer queries and resolve issues with a smile.
- Company: Join npower Business Solutions, a leader in B2B energy retail.
- Benefits: Enjoy 26 days holiday, a generous pension, and flexible working options.
- Why this job: Make a real difference by helping customers navigate energy solutions.
- Qualifications: Customer-focused with strong communication skills and a knack for data.
- Other info: Great career growth opportunities in an inclusive and diverse environment.
The predicted salary is between 29173 - 37860 £ per year.
Salary – £29,173 – £37,860 plus excellent employee benefits and career progression.
Location – Leeds (Hybrid working).
Company – npower Business Solutions (nBS), part of E.ON UK Industrial & Commercial (I&C) pillar, a market‑leader in B2B energy retail, serving ~60,000 customers across the UK.
Responsibilities
- Act as the first point of contact for all customer queries within DMS, resolving issues at first contact or handing off to appropriate internal teams.
- Support customers with technical issues within the Data Visualisation tool, including access to energy tools and promotion of energy coaching services.
- Communicate with customers courteously, delivering exceptional service and building strong relationships.
- Diagnose customer problems, escalating recurring themes for process improvement with management.
- Identify opportunities for additional products/services and collaborate with stakeholders to facilitate sales conversations.
- Maintain data security and compliance, ensuring customer data remains protected.
- Educate customers on best practices to maximise use of the visualisation platform.
Qualifications
- Good knowledge of Data and Metering Services.
- Customer‑centric mindset and drive to deliver best‑in‑class experience.
- Strong communication & interpersonal skills.
- Ability to interpret complex data.
- Strong organisational and time‑management skills.
- Team‑player, able to work in a diverse environment.
Preferred
- Familiarity with metering products and IT systems.
- Experience with complex customer portfolios.
Benefits
- 26 days holiday plus bank holidays.
- Generous pension scheme, life cover and bonus opportunities.
- Flexible benefits package with tax/NI savings.
- Recognition for family‑friendly and hybrid working policies.
- Inclusive Top 50 UK Employer (8th place).
- Disability‑confident – guaranteed interview for suitable disabled candidates.
- Career development opportunities through talent networks, learning resources and skill‑building programmes.
EEO Statement
E.ON welcomes candidates from all backgrounds. We are committed to equality, diversity and inclusion, and give preference to female applicants.
Customer Service Specialist in Leeds employer: E.ON UK
Contact Detail:
E.ON UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Leeds
✨Tip Number 1
Get to know the company! Research npower Business Solutions and understand their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to convey information clearly and courteously. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these stories in your interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Service Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Specialist role. Highlight your experience with customer queries and any technical support you've provided, especially if it relates to data services.
Craft a Compelling Cover Letter: Use your cover letter to showcase your customer-centric mindset. Share specific examples of how you've delivered exceptional service in the past and how you can bring that same energy to npower Business Solutions.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and demonstrate your ability to build relationships through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves and allows us to see your enthusiasm for joining our team!
How to prepare for a job interview at E.ON UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Data and Metering Services. Familiarise yourself with the technical aspects of the role, especially the Data Visualisation tool. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Skills
Since this role is all about customer service, be ready to share examples of how you've delivered exceptional service in the past. Think of specific situations where you resolved issues or built strong relationships with customers. This will demonstrate your customer-centric mindset.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining complex data in simple terms, as you might need to do this during the interview. Also, be prepared to discuss how you would handle difficult customer interactions while maintaining a courteous tone.
✨Be a Team Player
This position requires collaboration with various stakeholders. Highlight your experience working in diverse teams and how you’ve contributed to group success. Share examples of how you’ve identified opportunities for additional products or services through teamwork.