At a Glance
- Tasks: Be the go-to person for customer queries and resolve issues with a smile.
- Company: Join npower Business Solutions, a leader in B2B energy retail.
- Benefits: Enjoy 26 days holiday, a generous pension, and flexible working options.
- Other info: Great career growth opportunities in an inclusive and diverse environment.
- Why this job: Make a real difference by helping customers navigate energy solutions.
- Qualifications: Customer-focused with strong communication skills and a knack for data.
The predicted salary is between 29173 - 37860 £ per year.
Salary – £29,173 – £37,860 plus excellent employee benefits and career progression.
Location – Leeds (Hybrid working).
Company – npower Business Solutions (nBS), part of E.ON UK Industrial & Commercial (I&C) pillar, a market‑leader in B2B energy retail, serving ~60,000 customers across the UK.
Responsibilities
- Act as the first point of contact for all customer queries within DMS, resolving issues at first contact or handing off to appropriate internal teams.
- Support customers with technical issues within the Data Visualisation tool, including access to energy tools and promotion of energy coaching services.
- Communicate with customers courteously, delivering exceptional service and building strong relationships.
- Diagnose customer problems, escalating recurring themes for process improvement with management.
- Identify opportunities for additional products/services and collaborate with stakeholders to facilitate sales conversations.
- Maintain data security and compliance, ensuring customer data remains protected.
- Educate customers on best practices to maximise use of the visualisation platform.
Qualifications
- Good knowledge of Data and Metering Services.
- Customer‑centric mindset and drive to deliver best‑in‑class experience.
- Strong communication & interpersonal skills.
- Ability to interpret complex data.
- Strong organisational and time‑management skills.
- Team‑player, able to work in a diverse environment.
Preferred
- Familiarity with metering products and IT systems.
- Experience with complex customer portfolios.
Benefits
- 26 days holiday plus bank holidays.
- Generous pension scheme, life cover and bonus opportunities.
- Flexible benefits package with tax/NI savings.
- Recognition for family‑friendly and hybrid working policies.
- Inclusive Top 50 UK Employer (8th place).
- Disability‑confident – guaranteed interview for suitable disabled candidates.
- Career development opportunities through talent networks, learning resources and skill‑building programmes.
EEO Statement
E.ON welcomes candidates from all backgrounds. We are committed to equality, diversity and inclusion, and give preference to female applicants.
Customer Service Specialist in Leeds employer: E.ON UK
At npower Business Solutions, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in Leeds with hybrid working options. Our commitment to employee growth is evident through our generous benefits package, including 26 days of holiday, a robust pension scheme, and numerous career development opportunities, making us a top choice for those seeking meaningful and rewarding employment in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at E.ON UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like E.ON UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to E.ON UK:Your cover letter is your chance to shine! Tell us why you want to work at E.ON UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at E.ON UK!
How to prepare for a job interview at E.ON UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
