Hybrid CX Learning Lead: Journey Excellence
Hybrid CX Learning Lead: Journey Excellence

Hybrid CX Learning Lead: Journey Excellence

Temporary 36000 - 60000 £ / year (est.) Home office (partial)
E

At a Glance

  • Tasks: Lead learning initiatives to enhance customer journeys and colleague skills.
  • Company: A leading energy company in Solihull with a focus on innovation.
  • Benefits: Competitive salary, great benefits, and a hybrid work model.
  • Why this job: Make a real difference in customer experience while developing your skills.
  • Qualifications: Strong communication skills and experience in learning development.
  • Other info: Join a dynamic team with opportunities for growth and impact.

The predicted salary is between 36000 - 60000 £ per year.

A leading energy company in Solihull is seeking a Delivery / Learning Lead for a fixed term of 12 months. This hybrid role involves overseeing operational learning initiatives to improve customer journeys and enhance the skills of colleagues.

Responsibilities include:

  • Assessing learning needs
  • Developing programmes
  • Evaluating their effectiveness

Candidates should have strong communication skills, experience in learning development, and the ability to create engaging content. Competitive salary and benefits are offered.

Hybrid CX Learning Lead: Journey Excellence employer: E.ON UK

As a leading energy company based in Solihull, we pride ourselves on fostering a dynamic work culture that prioritises employee development and collaboration. Our commitment to enhancing customer journeys is matched by our dedication to providing competitive salaries, comprehensive benefits, and ample opportunities for professional growth, making us an excellent employer for those seeking meaningful and rewarding careers in the energy sector.
E

Contact Detail:

E.ON UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hybrid CX Learning Lead: Journey Excellence

✨Tip Number 1

Network like a pro! Reach out to current employees at the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.

✨Tip Number 2

Prepare for the interview by practising common questions related to learning development and customer experience. We want to show off our skills and how we can enhance those customer journeys!

✨Tip Number 3

Showcase your creativity! Bring examples of engaging content you've developed in the past. This will help us stand out and demonstrate our ability to create impactful learning programmes.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re serious about joining the team.

We think you need these skills to ace Hybrid CX Learning Lead: Journey Excellence

Communication Skills
Learning Development
Content Creation
Assessment of Learning Needs
Programme Development
Evaluation of Effectiveness
Customer Journey Improvement
Engagement Strategies

Some tips for your application 🫡

Tailor Your CV: Make sure your CV speaks directly to the role of Hybrid CX Learning Lead. Highlight your experience in learning development and any relevant projects that showcase your ability to enhance customer journeys.

Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've assessed learning needs and developed programmes that made a real impact.

Show Off Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use clear, engaging language and structure your documents well to demonstrate your ability to create content that resonates.

Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!

How to prepare for a job interview at E.ON UK

✨Know the Company Inside Out

Before your interview, make sure you research the energy company thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.

✨Showcase Your Learning Development Experience

Be prepared to discuss your previous experience in learning development. Bring specific examples of programmes you've created or improved, and how they positively impacted customer journeys or colleague skills. This will demonstrate your capability for the Hybrid CX Learning Lead role.

✨Prepare Engaging Content Ideas

Think about innovative ways to create engaging content for learning initiatives. During the interview, share your ideas on how to make learning enjoyable and effective. This will highlight your creativity and understanding of what makes a successful learning programme.

✨Practice Your Communication Skills

Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery. This will help you feel more at ease during the actual interview.

Hybrid CX Learning Lead: Journey Excellence
E.ON UK

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

E
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>