Experience Design Lead

We are looking for an Experience Design Lead to join our venture-building team. If you are excited by the challenge of shaping ideas into tangible, testable propositions, and using design as a strategic tool to build the future of energy, you are in the right place.

You will lead design thinking end-to-end - from an idea to low-fidelity experiments, to functioning MVPs that help us validate big assumptions fast. This is a hybrid role - ideal for someone who brings a strong user research foundation and is equally confident contributing to design strategy, storytelling, and pitching ideas that resonate with both customers and stakeholders.

Here’s a taste of what you will be doing:

• Prototype like a founder - Build things that make ideas real, fast. Use creative tools, AI, and anything else at your disposal to move quickly and learn faster.
• Think in journeys, not just screens - You will take a service design lens to craft seamless, end-to-end experiences that tie together digital, physical, and human touchpoints.
• Shape the future, not just features - Help define the vision and strategy of early-stage ventures, co-creating new propositions with product, engineering, commercial, and subject-matter experts.
• Wear many hats - One day you are running user research, the next you are mapping a customer journey, the next you are helping shape the team’s pitch deck.
• Champion the user - You will ensure our ideas are grounded in real user needs, but also stretch those needs into bold, surprising directions.

Are we the perfect match?

You have 5+ years of experience in roles that blend user research, design, strategy, and storytelling. You may have worked in an agency, start-up or fast-paced in-house environment where presenting work, pitching concepts, and engaging clients or senior stakeholders is the norm.

We would love to see a mix of the following:

• A background in experience design, service design, product design - or anything else that gives you the tools to prototype new ventures from scratch.
• Experience applying research to drive early proposition, product or service design decisions.
• A portfolio of projects where you have built early-stage products or services (and tested them in the wild).
• Strong visual and verbal storytelling skills - able to bring insights and ideas to life.
• Entrepreneurial mindset - you are flexible, collaborative, and solution-focused.

It would be great if you had:

• Experience in behavioural design.
• Sector experience in energy, healthcare, finance, or other regulated industries.
• Experience working within an innovation lab, venture studio, or start-up environment.
• Curiosity about energy, climate, and the systems we will need to reinvent.

Here’s what else you need to know:

• Role may close earlier due to high applications.
• Contract length: 12 Months.
• Competitive salary.
• Location: London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB with travel to our other sites when required.
• 26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.
• Excellent parental leave allowance.
• A generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years).
• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
• We have exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

For all successful candidates, due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.

We are committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we are happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.