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- Tasks: Support customers with heating solutions and solve their queries daily.
- Company: Join E.ON, a leading energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy flexible working options, 26 days annual leave, and a range of corporate perks.
- Why this job: Be part of a family-like team making a real impact in the green energy sector.
- Qualifications: Great communication skills; customer service experience is a plus but not essential.
- Other info: Award-winning workplace with inclusive policies and opportunities for personal growth.
The predicted salary is between 20000 - 26000 ÂŁ per year.
E.ON UK Nottingham, England, United Kingdom
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E.ON UK Nottingham, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor – Heat role at E.ON UK
We need everyone\’s positive energy and innovative thinking to lead the energy transition to net zero. That\’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Customer Service Advisor – Heat
Here\’s what you\’ll be doing
Location – Nottingham City Centre
Salary – £24,007- £29,173
Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.
E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We\’re one of the UK\’s biggest District Heating providers – this is your opportunity to join this fast-paced customer focussed team as a Customer Service Advisor.
We’ll be reviewing applications and inviting successful candidates to interview on an ongoing basis, the closing date may end early if we receive a high volume of applications, so please apply today to ensure you’re considered!
What we need from you
Do You…
- Love going above and beyond to help customers?
- Thrive on solving complex problems?
- Excel in a challenging working environment?
- Remain calm under pressure?
- Get motivated by the freedom to make decisions?
- Want to build a culture in which everyone can be 100% themselves?
- Enjoy being part of a team that is more like a family?
- Like owning issues end to end?
- Want to be more involved in green solutions in a growing sector?
- Build and maintain lasting relationships with variety of stakeholders such as Field Engineers?
- Work in an area where you impact the customer journey as a whole…no passing off?
If so, we want to hear from you!
Ideally, you\’ll have some previous experience working in a customer service and/or contact centre role, but don\’t worry if you haven\’t as full training will be given alongside ongoing support. We\’re looking for someone with great communication skills who will be comfortable handling both inbound and outbound calls professionally.
Here\’s what else you need to know
- The starting salary for this role is 24,007 with the opportunity to increase your salary up to ÂŁ29,173.
- This role is based at our impressive Trinity office in the centre of Nottingham. There’s subsidised travel via bus and tram and discounted parking available.
- The role will initially be office based while you find your feet. Once you are fully trained you have the option to work from home 2 days a week if you want – we’ll provide you with all the equipment you’ll need.
- We’ve got an on-site canteen that serves a variety of hot and cold sandwiches and snacks plus there’s microwaves and free hot drinks machines.
- Our contact centre is open from 9am till 5pm, Monday to Friday, there may be occasions where we ask you to be flexible to help manage our customer demand.
- Due to the nature of this role a Criminal Record Check will be required
Award-Winning Workplace – We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly – Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
Inclusive & Diverse – We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
Support at Every Stage of Life – We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
Accessible & Supportive – As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
Invested in Your Growth – From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.
At a glanceReference no.: 239092 Closing date: 20/08/2025 Salary: ÂŁ24,007-ÂŁ29,173
Get in touch
For more information about the role please contact the recruiter melissa.newell@eonenergy.com CV\’s sent directly won\’t be considered.
About usE.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Connect with us
www.eon-uk-careers.com
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Customer Service Advisor - Heat employer: E.ON UK
Contact Detail:
E.ON UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Heat
✨Tip Number 1
Familiarise yourself with E.ON's services, especially their district heating solutions. Understanding how they operate and the benefits they provide will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Think of specific examples from your past experiences where you've successfully resolved customer issues, as this is a key aspect of the role.
✨Tip Number 3
Showcase your ability to work under pressure. Be ready to discuss situations where you've maintained composure and delivered excellent service despite challenging circumstances.
✨Tip Number 4
Emphasise your communication skills. Since the role involves handling both inbound and outbound calls, practice articulating your thoughts clearly and confidently to make a strong impression.
We think you need these skills to ace Customer Service Advisor - Heat
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Focus on your ability to solve problems, communicate effectively, and handle pressure, as these are key traits E.ON is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at E.ON and how your values align with their mission of becoming a trusted energy partner.
Showcase Your Customer Service Skills: Provide examples in your application that demonstrate your commitment to customer satisfaction. Highlight any previous roles where you went above and beyond to help customers or resolved complex issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at E.ON UK
✨Show Your Passion for Customer Service
E.ON values individuals who go above and beyond for customers. Be prepared to share specific examples of how you've helped customers in the past, demonstrating your commitment to excellent service.
✨Demonstrate Problem-Solving Skills
As a Customer Service Advisor, you'll face complex issues. Think of scenarios where you've successfully resolved problems and be ready to discuss your thought process and the steps you took to find a solution.
✨Emphasise Teamwork and Collaboration
E.ON promotes a family-like team culture. Highlight your experiences working in teams, how you contribute to a positive environment, and your ability to build relationships with colleagues and stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Practice responding to hypothetical scenarios, focusing on your approach to maintaining calm under pressure and making decisions independently.