At a Glance
- Tasks: Support customers with heating solutions and solve their queries daily.
- Company: Join E.ON, a leading energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy flexible working options, 26 days annual leave, and a range of corporate perks.
- Other info: Award-winning workplace with inclusive policies and opportunities for personal growth.
- Why this job: Be part of a family-like team making a real impact in the green energy sector.
- Qualifications: Great communication skills; customer service experience is a plus but not essential.
The predicted salary is between 20000 - 26000 £ per year.
We're looking for Customer Service Advisors to join our Heat team based at Trinity House. At E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.
E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We're one of the UK's biggest District Heating providers – this is your opportunity to join a dynamic customer‑focused team as a Customer Service Advisor.
Our contact centre is open from 9 am to 5 pm, Monday to Friday. There may be occasions where we ask you to be flexible to help manage our customer demand.
Due to the complexity of Heat Networks, the role will be fully office based for a minimum of 3–6 months. Once you’re fully trained you have the option to work from home 2 days a week and we’ll provide you with all the equipment you’ll need.
Key Responsibilities
- Excellent communication, interpersonal and influencing skills with the ability to deal effectively and confidently with customers and internal and external stakeholders across multiple communication channels.
- Organising and managing own workload effectively to ensure timely resolution of cases.
- Problem solving skills to turn complex queries into positive outcomes for customers and the business.
- Positive attitude with drive to do the right thing for our customers.
- Ability to identify process improvement and suggest better ways of working.
- Ability to remain calm and adaptable while managing changing priorities and working under pressure.
Preferred Skills
- An innovative approach, driving imaginative solutions to problems and capable of challenging conventional business thinking.
- Good knowledge of Juniper.
- District heating knowledge.
- Working knowledge of AWS.
We’ll be reviewing applications and inviting successful candidates to interview on an ongoing basis. The closing date may end early if we receive a high volume of applications, so please apply today to ensure you’re considered!
Customer Service Advisor - Heat in Nottingham employer: E.ON UK
E.ON UK is an exceptional employer located in the heart of Nottingham, offering a vibrant work culture that prioritises customer satisfaction and employee well-being. With competitive salaries, flexible working options, and a commitment to diversity and inclusion, E.ON supports your professional growth through comprehensive training and development programmes. Join a team that values innovation and collaboration while making a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Heat in Nottingham
✨Tip Number 1
Familiarise yourself with E.ON's services, especially their district heating solutions. Understanding how they operate and the benefits they provide will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Think of specific examples from your past experiences where you've successfully resolved customer issues, as this is a key aspect of the role.
✨Tip Number 3
Showcase your ability to work under pressure. Be ready to discuss situations where you've maintained composure and delivered excellent service despite challenging circumstances.
✨Tip Number 4
Emphasise your communication skills. Since the role involves handling both inbound and outbound calls, practice articulating your thoughts clearly and confidently to make a strong impression.
We think you need these skills to ace Customer Service Advisor - Heat in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and skills. Focus on your ability to solve problems, communicate effectively, and handle pressure, as these are key traits E.ON is looking for.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at E.ON and how your values align with their mission of becoming a trusted energy partner.
Showcase Your Customer Service Skills:Provide examples in your application that demonstrate your commitment to customer satisfaction. Highlight any previous roles where you went above and beyond to help customers or resolved complex issues.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at E.ON UK
✨Show Your Passion for Customer Service
E.ON values individuals who go above and beyond for customers. Be prepared to share specific examples of how you've helped customers in the past, demonstrating your commitment to excellent service.
✨Demonstrate Problem-Solving Skills
As a Customer Service Advisor, you'll face complex issues. Think of scenarios where you've successfully resolved problems and be ready to discuss your thought process and the steps you took to find a solution.
✨Emphasise Teamwork and Collaboration
E.ON promotes a family-like team culture. Highlight your experiences working in teams, how you contribute to a positive environment, and your ability to build relationships with colleagues and stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Practice responding to hypothetical scenarios, focusing on your approach to maintaining calm under pressure and making decisions independently.
