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For Companies At a Glance
- Tasks: Support customers by solving problems and building relationships in a fast-paced environment.
- Company: E.ON UK is a leading energy provider focused on customer satisfaction and green solutions.
- Benefits: Enjoy flexible working, 26 days annual leave, and a supportive, inclusive workplace culture.
- Why this job: Join a family-like team making a real impact in the energy sector while growing your skills.
- Qualifications: Great communication skills; previous customer service experience is a plus but not required.
- Other info: Office-based initially with hybrid options after training; ongoing support and development provided.
The predicted salary is between 24007 - 29173 £ per year.
Overview
E.ON UK, Nottingham, United Kingdom
Join to apply for the Customer Service Advisor role at E.ON UK
Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.
E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We’re one of the UK\’s biggest District Heating providers – this is your opportunity to join this fast-paced customer focussed team as a Customer Service Advisor.
We\’ll be reviewing applications and inviting successful candidates to interview on an ongoing basis. The closing date may end early if we receive a high volume of applications, so please apply today to ensure you’re considered!
What we need from you
- Love going above and beyond to help customers?
- Thrive on solving complex problems?
- Excel in a challenging working environment?
- Remain calm under pressure?
- Get motivated by the freedom to make decisions?
- Want to build a culture in which everyone can be 100% themselves?
- Enjoy being part of a team that is more like a family?
- Like owning issues end to end?
- Want to be more involved in green solutions in a growing sector?
- Build and maintain lasting relationships with a variety of stakeholders such as Field Engineers?
- Work in an area where you impact the customer journey as a whole – no passing off?
If so, we want to hear from you!
Ideally, you\’ll have some previous experience working in a customer service and/or contact centre role, but don\’t worry if you haven\’t as full training will be given alongside ongoing support. We\’re looking for someone with great communication skills who will be comfortable handling both inbound and outbound calls professionally.
What you need to know
- The starting salary for this role is 24,007 with the opportunity to increase your salary up to £29,173.
- This role is based at our Trinity office in the centre of Nottingham. There’s subsidised travel via bus and tram and discounted parking available.
- The role will initially be office based while you find your feet. Once you are fully trained you have the option to work from home 2 days a week if you want – we’ll provide you with all the equipment you’ll need.
- We’ve got an on-site canteen that serves a variety of hot and cold sandwiches and snacks plus there’s microwaves and free hot drinks machines.
- Our contact centre is open from 9am to 5pm, Monday to Friday. There may be occasions where we ask you to be flexible to help manage our customer demand.
- Due to the nature of this role a Criminal Record Check will be required.
Benefits & Inclusion
Award-Winning Workplace – We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly – Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
Inclusive & Diverse – We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
Support at Every Stage of Life – We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
Accessible & Supportive – As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
Invested in Your Growth – From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service
Industries: Utilities
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Customer Service Advisor employer: E.ON UK
Contact Detail:
E.ON UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with E.ON's values and mission. Understanding their commitment to customer service and green solutions will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your problem-solving skills and ability to thrive in challenging environments, which are key traits they’re looking for.
✨Tip Number 3
Practice handling common customer service scenarios. Role-playing these situations can help you remain calm under pressure and show your potential to manage customer interactions effectively.
✨Tip Number 4
Research the district heating sector and E.ON's role within it. Being knowledgeable about the industry will not only impress your interviewers but also allow you to engage in meaningful conversations about the company's services.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Focus on your ability to solve problems, communicate effectively, and handle pressure, as these are key traits E.ON is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work with E.ON. Mention specific examples of how you've gone above and beyond for customers in the past.
Highlight Relevant Skills: In your application, emphasise skills such as communication, teamwork, and decision-making. E.ON values candidates who can build relationships and thrive in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at E.ON UK
✨Show Your Passion for Customer Service
E.ON UK values candidates who genuinely care about helping customers. Be prepared to share examples of how you've gone above and beyond in previous roles to assist customers, demonstrating your commitment to excellent service.
✨Demonstrate Problem-Solving Skills
As a Customer Service Advisor, you'll face complex issues. Prepare to discuss specific situations where you've successfully resolved problems, highlighting your ability to think critically and remain calm under pressure.
✨Emphasise Teamwork and Collaboration
E.ON UK fosters a family-like team culture. Be ready to talk about your experiences working in teams, how you contribute to a positive environment, and how you build relationships with colleagues and stakeholders.
✨Research E.ON UK and Its Values
Understanding the company's mission and values is crucial. Familiarise yourself with E.ON UK's focus on sustainability and customer-centric solutions, and be prepared to discuss how your personal values align with theirs.
