At a Glance
- Tasks: Support customers with debt issues and create tailored repayment plans.
- Company: Join E.ON UK, a leader in energy solutions committed to customer care.
- Benefits: Enjoy flexible working, free snacks, 26 days annual leave, and birthday time off.
- Other info: Initial training at our Bolton hub; part-time and full-time roles available.
- Why this job: Make a real impact by helping vulnerable customers while growing your career.
- Qualifications: No experience needed; just bring empathy, great communication skills, and a team spirit.
The predicted salary is between 19900 - 25000 € per year.
Join to apply for the Credit Specialist RES - Bolton role at E.ON UK
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Join to apply for the Credit Specialist RES - Bolton role at E.ON UK
As a Credit Specialist, you\'ll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction. You\'ll be responsible for making contact with customers and debt agents on inbound calls, outbound calls and emails.
Here\'s a Taste Of What You\'ll Doing
- Debt Resolution: You\'ll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
- Expert Communication: You\'ll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.
- Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
- Investigative Tracing: Utilise a range of resources (internal systems, credit reports, etc.) to verify customer information, including contact details, financial history, and other relevant data points.
- Take full ownership and responsibility of delivering an excellent end to end customer experience
- Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
- Empathetic, be able to put yourself in our customer\'s shoes
- Excellent listening skills
- Able to understand different perspectives when making decisions
- Good English skills both written and verbal
- A committed team player who thrives in a fast-paced environment
- Drive to identify and implement change
- A drive to achieve targets and exceed expectations.
- Driven by data, using the insights to make the right decisions to better serve our customers.
- Make wise decisions about how we spend our money so we can fulfil our commitments to our customers and our business
- Previous customer service experience (don\'t worry if you\'re new to energy, we\'ll provide full training)
- Experience in financial collections
- The starting salary for this role is £24,983. We\'re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level, offering an earning potential of £30,573.
- Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you\'ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family. We also provide free parking when attending the hub.
- Did you know we\'ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
- And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks\' holiday and there is our generous pension contribution to secure your future. And the cherry top? We guarantee time off work to celebrate your Birthday.
- Part time & Full Time: 30-37 hours per week
- Location: Bolton
- DBS Check Required: For successful candidates.
- Right to Work: Unfortunately, this role is not sponsorable.
Ready to Power Your Future?
If you\'re a motivated and results-oriented individual with a passion for debt recovery, we encourage you to apply. Join us at E.ON Next and help shape the future of energy.
IMPORTANT INFORMATION
If you are invited to a discovery day, this will be held at our Bolton hub. If you are successful in your application, our initial 8 week training will also be held at our Bolton hub. You will therefore be expected to commute 4 times a week during this period. The start date for this role is 13th October 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.
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#J-18808-LjbffrCredit Specialist RES - Bolton employer: E.ON UK
E.ON UK is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. With flexible working arrangements, a comprehensive benefits package, and opportunities for career progression from Foundation to Expert levels, employees can thrive in their roles while enjoying a healthy work-life balance. Located in Bolton, our hub provides a vibrant environment with social spaces and amenities, ensuring that every team member feels valued and connected.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Specialist RES - Bolton
✨Tip Number 1
Familiarise yourself with E.ON's values and mission. Understanding the company's commitment to customer service and debt resolution will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since the role involves sensitive conversations about finances, being able to demonstrate empathy and clarity in your communication will set you apart from other candidates.
✨Tip Number 3
Research common challenges faced by customers in debt recovery. Being knowledgeable about these issues will allow you to discuss potential solutions and show your proactive approach to helping customers during the interview.
✨Tip Number 4
Network with current or former employees of E.ON. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Credit Specialist RES - Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and financial collections. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter:Write a cover letter that showcases your empathy and communication skills. Mention specific examples of how you've handled difficult conversations or resolved customer issues in the past.
Showcase Data Skills:Since the role involves customer data analysis, include any experience you have with data interpretation or using data to drive decisions. This could be through previous jobs or relevant coursework.
Prepare for the Interview:If selected for an interview, prepare to discuss how you would handle sensitive conversations with customers. Think about scenarios where you've had to show empathy and understanding in challenging situations.
How to prepare for a job interview at E.ON UK
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Credit Specialist. Familiarise yourself with debt resolution processes and how to tailor repayment plans for customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Empathy
As a Credit Specialist, you'll need to have sensitive conversations with customers about their finances. Practice showing empathy during your interview by discussing how you would approach difficult conversations and support vulnerable customers. This will highlight your ability to connect with clients on a personal level.
✨Prepare for Data Analysis Questions
Since the role involves customer data analysis, be ready to discuss how you would use data to identify patterns and inform decisions. Brush up on any relevant analytical skills or tools you might have used in previous roles, as this will show your capability to handle the data-driven aspects of the job.
✨Demonstrate Team Spirit
E.ON values team players who thrive in a fast-paced environment. Be prepared to share examples of how you've worked effectively within a team in the past. Highlight your collaborative skills and willingness to contribute to a positive team dynamic.
