At a Glance
- Tasks: Investigate customer queries and resolve issues to enable cash collection.
- Company: E.ON UK is a leading B2B energy supplier with a focus on innovation and customer service.
- Benefits: Enjoy 26 days holiday, a generous pension scheme, and flexible working options.
- Other info: Hybrid working model with office days in Solihull; support for disabled applicants guaranteed.
- Why this job: Join an award-winning team recognised for its inclusive culture and career development opportunities.
- Qualifications: Experience in credit control and customer service, plus strong organisational skills required.
The predicted salary is between 30000 - 42000 £ per year.
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npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
Right now, we're looking for a Collections Specialist to join our team. For this role, you will investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer to enable cash collection. This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.
Here's what you'll be doing
- Report on the performance of specific processes and investigate process failures to recommend improvements.
- Take part in changing and implementing processes, perform testing, and create and maintain documentation to ensure department processes align with business and industry standards.
- Deliver formal or side by side training for staff on a range of operational procedures and best practice, to promote knowledge within the team and the wider business areas to improve operational efficiency.
- Evaluate training delivered to ensure it is consistent with departmental processes and procedures.
- Fully update systems after every call / email to ensure there is full history of contact with the customer and the debt and risk area is fully compliant.
- Support on various end-to-end processes to enhance team awareness and ensure tasks are handled correctly and professionally the first time.
What we need from you
- Demonstrable experience within credit control.
- Customer service experience via email and telephone.
- Strong organisational skills, with the ability to prioritise workloads.
- The ability to analyse complex information and propose possible solutions.
- Profiency in Microsoft Excel.
It would be great if you had
- Experience within the UK Energy Industry.
Here’s what you need to know
- Award-Winning Benefits: Our market-leading benefits package includes: 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
- Outstanding Employer Accolades: Awarded Best Place to Work for 16–34-year-olds and named as a Sunday Times Best Places to Work 2025 employer.
- Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
- Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers, we’re committed to equal opportunities, diversity, and fairness for everyone.
- Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
- Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
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Collections Specialist employer: E.ON UK
E.ON UK is an exceptional employer, offering a dynamic work environment where innovation meets sustainability. With a strong focus on employee development and a culture that values teamwork and safety, our Maintenance Engineers enjoy competitive benefits, including a London allowance for eligible candidates, and opportunities for professional growth in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like E.ON UK. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to E.ON UK.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on E.ON UK's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at E.ON UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with E.ON UK.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at E.ON UK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former E.ON UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
