At a Glance
- Tasks: Investigate customer queries and resolve issues to enable cash collection.
- Company: E.ON UK is a leading B2B energy supplier with a focus on innovation and customer service.
- Benefits: Enjoy 26 days holiday, a generous pension scheme, and flexible working options.
- Other info: Hybrid working model with office days in Solihull; support for disabled applicants guaranteed.
- Why this job: Join an award-winning team recognised for its inclusive culture and career development opportunities.
- Qualifications: Experience in credit control and customer service, plus strong organisational skills required.
The predicted salary is between 30000 - 42000 £ per year.
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npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
Right now, we're looking for a Collections Specialist to join our team. For this role, you will investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer to enable cash collection. This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.
Here's what you'll be doing
- Report on the performance of specific processes and investigate process failures to recommend improvements.
- Take part in changing and implementing processes, perform testing, and create and maintain documentation to ensure department processes align with business and industry standards.
- Deliver formal or side by side training for staff on a range of operational procedures and best practice, to promote knowledge within the team and the wider business areas to improve operational efficiency.
- Evaluate training delivered to ensure it is consistent with departmental processes and procedures.
- Fully update systems after every call / email to ensure there is full history of contact with the customer and the debt and risk area is fully compliant.
- Support on various end-to-end processes to enhance team awareness and ensure tasks are handled correctly and professionally the first time.
What we need from you
- Demonstrable experience within credit control.
- Customer service experience via email and telephone.
- Strong organisational skills, with the ability to prioritise workloads.
- The ability to analyse complex information and propose possible solutions.
- Profiency in Microsoft Excel.
It would be great if you had
- Experience within the UK Energy Industry.
Here’s what you need to know
- Award-Winning Benefits: Our market-leading benefits package includes: 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
- Outstanding Employer Accolades: Awarded Best Place to Work for 16–34-year-olds and named as a Sunday Times Best Places to Work 2025 employer.
- Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
- Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers, we’re committed to equal opportunities, diversity, and fairness for everyone.
- Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
- Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
Seniority level
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#J-18808-LjbffrCollections Specialist employer: E.ON UK
E.ON UK is an exceptional employer, offering a hybrid working model that promotes work-life balance while being recognised as a top workplace for young professionals. With a comprehensive benefits package, including generous holiday allowances and development opportunities, employees are supported in their career growth within a diverse and inclusive environment. Located in Solihull, the company fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Familiarise yourself with the UK energy sector, especially E.ON's position within it. Understanding the company's services and customer base will help you tailor your conversations during interviews.
✨Tip Number 2
Brush up on your credit control knowledge and customer service skills. Be prepared to discuss specific scenarios where you've successfully resolved complex customer queries or issues.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or prioritised workloads in previous roles. This will demonstrate your ability to handle the demands of the Collections Specialist position.
✨Tip Number 4
Network with current or former employees of E.ON or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in credit control and customer service. Use specific examples that demonstrate your ability to resolve complex issues and manage workloads effectively.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the Collections Specialist role at E.ON UK. Mention your familiarity with the energy industry if applicable, and explain how your skills align with the job requirements.
Showcase Your Analytical Skills:Since the role requires analysing complex information, include examples in your application that showcase your analytical abilities. Describe situations where you successfully identified problems and proposed effective solutions.
Highlight Organisational Skills:Emphasise your strong organisational skills in your application. Provide examples of how you prioritised tasks in previous roles, especially in high-pressure environments, to demonstrate your capability to handle workloads efficiently.
How to prepare for a job interview at E.ON UK
✨Showcase Your Customer Service Skills
As a Collections Specialist, you'll need to demonstrate strong customer service abilities. Prepare examples of how you've effectively handled customer queries in the past, especially through email and telephone communication.
✨Highlight Your Analytical Skills
The role requires analysing complex information and proposing solutions. Be ready to discuss specific instances where you've successfully identified issues and implemented improvements, particularly in credit control or similar environments.
✨Familiarise Yourself with the Energy Sector
While not mandatory, having knowledge of the UK energy industry can set you apart. Research E.ON UK and its position in the market, as well as current trends in the energy sector, to show your genuine interest in the role.
✨Prepare for Process Improvement Discussions
Since the role involves recommending process improvements, think about any relevant experiences where you've contributed to enhancing operational efficiency. Be prepared to discuss these examples and how they align with the company's goals.
