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- Tasks: Support customers with energy debts and install SMART meters while providing excellent service.
- Company: Join E.ON, a leader in the energy transition to net zero, committed to diversity and inclusion.
- Benefits: Enjoy a salary of up to £39,451, flexible working options, and a fantastic benefits package.
- Why this job: Experience variety, independence, and job satisfaction while making a positive impact on people's lives.
- Qualifications: Must be SMART Meter & Dual Fuel trained with customer-facing experience and a valid UK driving licence.
- Other info: Earn extra through performance rewards and enjoy 26 days holiday plus bank holidays.
The predicted salary is between 31400 - 46400 £ per year.
We need everyone\’s positive energy and innovative thinking to lead the energy transition to net zero. That\’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
SMART Meter Engineer Support Agent – Dual Fuel – Yorkshire
Salary – £39,451 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We\’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you\’ll play an important role in helping our customers resolve their debts. You\’ll work with our customers to support them with any future payments, installing PAYG where it\’s the best option, as well as helping them find ways to reduce energy consumption.
We\’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We\’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you\’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you\’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- SMART Meter & Dual Fuel trained.
- Previous experience gained within a customer facing role.
- Live within one of the following locations:
- Hull
- Harrogate
- York
- Excellent verbal communication and negotiation skills.
- The salary for this role is up to £39,451. You can earn more through a skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4800 for higher performance.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won thePersonnel TodayReward, Recognition and Benefits Award 2022!
- As the only energy company to feature inThe Inclusive Top 50 UK Employers(our 2022/23 ranking is 15th) we\’ve proven that we\’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we\’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As aDisability Confident Employerwe interview every disabled applicant who meet the minimum criteria for the role.
- We\’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications,and capabilities throughout your career.
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SMART Meter Engineer Support Agent - Dual Fuel - Yorkshire employer: E.ON UK PLC
Contact Detail:
E.ON UK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - Yorkshire
✨Tip Number 1
Familiarise yourself with the latest SMART meter technologies and regulations. Being knowledgeable about the equipment and processes will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since this role involves helping customers resolve their debts, showcasing your ability to communicate effectively and empathise with clients will set you apart.
✨Tip Number 3
Network with current employees or professionals in the energy sector. Engaging with them can provide insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss your experience with route planning and efficiency. Since the role involves reducing carbon footprints, demonstrating your understanding of sustainable practices can show your commitment to the company's values.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Meter Engineer, focusing on your skills in electricity and gas metering. Include any relevant qualifications like MOCOPA/CMA1/MET2 and emphasise your customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to resolve issues effectively. Mention your flexibility and willingness to adapt to different working conditions, as this role offers varied tasks.
Highlight Relevant Experience: In your application, be sure to detail any previous roles where you’ve worked directly with customers. Use specific examples to demonstrate your communication and negotiation skills, which are crucial for this position.
Show Enthusiasm for the Role: Express your excitement about the opportunity to contribute to the energy transition and help customers manage their energy consumption. This will show the employer that you align with their values and mission.
How to prepare for a job interview at E.ON UK PLC
✨Showcase Your Customer Service Skills
As a SMART Meter Engineer Support Agent, you'll be interacting with customers regularly. Highlight your previous experience in customer-facing roles and share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of SMART meters and dual fuel systems. Be prepared to discuss your training and any relevant certifications, such as MOCOPA or CMA1, to show that you have the technical expertise required for the role.
✨Emphasise Flexibility and Independence
This role offers flexibility in working hours and independence in planning your routes. Be ready to discuss how you manage your time effectively and adapt to changing circumstances while maintaining high standards of service.
✨Prepare Questions About the Company Culture
StudySmarter values diversity and inclusion, so prepare thoughtful questions about the company's culture and initiatives. This shows your genuine interest in being part of a supportive and inclusive work environment.
