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For Companies At a Glance
- Tasks: Help customers resolve debts and install SMART meters while providing excellent service.
- Company: Join E.ON, a leading energy company committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, flexible working options, and a fantastic benefits package.
- Why this job: Experience variety, independence, and job satisfaction while making a positive impact.
- Qualifications: Must have SMART Meter training, customer service experience, and a valid UK/EU driving license.
- Other info: Permanent role with opportunities for growth and development in a supportive environment.
The predicted salary is between 41000 - 46000 £ per year.
Salary: £41,191 + £1,200 on-target reward scheme & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We\’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you\’ll play an important role in helping our customers resolve their debts. You\’ll work with our customers to support them with any future payments, installing PAYG where it\’s the best option, as well as helping them find ways to reduce energy consumption.
We\’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We\’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you\’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you\’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key Responsibilities
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Reporting Health & Safety risks or customer vulnerability.
What We Need From You
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- SMART Meter & Dual Fuel trained.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
Additional Information
- The salary for this role is £41,191. This includes a base salary of £36,131 + £1,860 skilled allowance for gas metering and revenue protection work (added to your salary as soon as you complete your training) + £2,000 location allowance.
- There is an achievable £1,200 on-target reward scheme, with the potential to earn more for higher performance.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
- As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we\’ve proven that we\’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we\’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meets the minimum criteria for the role.
- We\’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
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SMART Meter Engineer Support Agent - Dual Fuel - London - Full Time/Part Time employer: E.ON UK PLC
Contact Detail:
E.ON UK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - London - Full Time/Part Time
✨Tip Number 1
Make sure to highlight your experience with SMART meters and dual fuel systems during the interview. Be prepared to discuss specific scenarios where you've successfully resolved customer issues, as this role heavily focuses on customer service.
✨Tip Number 2
Familiarize yourself with the latest trends in energy consumption and debt resolution strategies. Showing that you are knowledgeable about these topics can set you apart from other candidates and demonstrate your commitment to helping customers.
✨Tip Number 3
Since this role involves a lot of travel and planning efficient routes, consider discussing your organizational skills and any tools or methods you use to optimize your time. This will show that you can handle the logistical aspects of the job effectively.
✨Tip Number 4
Emphasize your communication and negotiation skills during the interview. Provide examples of how you've successfully navigated difficult conversations with customers, as this is crucial for resolving debts and providing excellent service.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - London - Full Time/Part Time
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience as a Meter Engineer, particularly with SMART and Dual Fuel systems. Mention any specific training or certifications you have, such as MOCOPA, CMA1, or MET2.
Showcase Customer Service Skills: Since the role involves helping customers resolve their debts, it's crucial to demonstrate your excellent verbal communication and negotiation skills. Provide examples of how you've successfully assisted customers in previous roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out.
Express Flexibility and Independence: Mention your willingness to work flexible hours and your ability to manage your time effectively. Highlight any previous experiences where you demonstrated independence in your work.
How to prepare for a job interview at E.ON UK PLC
✨Showcase Your Meter Engineering Skills
Make sure to highlight your experience as a trained Meter Engineer. Discuss specific instances where you've successfully installed or managed SMART meters, and how that experience can benefit the company.
✨Demonstrate Customer Service Excellence
Since this role involves helping customers resolve their debts, be prepared to share examples of how you've provided excellent customer service in previous roles. Emphasize your communication and negotiation skills.
✨Understand the Role's Flexibility
Familiarize yourself with the flexible working options offered by the company. Be ready to discuss how you plan to balance your work and personal life while meeting the required weekly hours.
✨Prepare for Health & Safety Discussions
Given the importance of health and safety in this role, think about how you would handle potential risks or customer vulnerabilities. Be ready to discuss your approach to ensuring safety during meter installations.
