Meter Operator Specialist

The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas and with the acquisition of innogy, E.ON fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers we will actively drive the energy transition in Hungary and Europe. Combining the expertise of both companies will also make E.ON a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector. We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone! Meter Operator Specialist Here's what you'll be doing I&C UK (trading as Npower Business Solutions) is a core part of E.ON UK. With around £6bn in annual revenues and 20,000 customers we operate at scale to make new energy work for UK businesses. Our 1,000 colleagues are central to our ambitions in the UK market, and making our business a great place to work is central to our strategy.  We have an exciting opportunity for x10 Meter Operator (MOP) Specialists to join our Advanced Half Hourly Meter Operations team. For this role, you will manage the end-to-end processes of advanced meter operations. This includes new installations, fault resolution, half hourly meter exchanges and maintenance activity on accounts. The role is responsible for ensuring that tight timescales and sometimes conflicting priorities for jobs are managed and booked within SLA's. This role will offer the hybrid working approach, where you will be working in the office (Leeds or Solihull) 1-2 days per week. Key responsibilities Dataflow management in line with timescales. Managing complex metering queries. Appointment booking. Liaising with customers, in addition to internal and external agents. Portfolio progress reporting. Managing site visit results and actioning relevant industry dataflows. Ticket processing. What we need from you The ability to communicate effectively with customers, suppliers and staff at all levels. Negotiation and influencing skills. Proficiency in Microsoft Word and Excel. Organisational skills with the ability to prioritise your own workload. Here’s what you need to know Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out. Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Let’s discuss how we can work together flexibly. Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone. Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria. Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority