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- Tasks: Assess learning needs and design innovative programmes to enhance customer experience.
- Company: Leading energy supplier focused on improving customer experience.
- Benefits: Competitive salary, hybrid working model, and excellent benefits.
- Why this job: Make a real impact on customer experience while collaborating with diverse stakeholders.
- Qualifications: Experience in learning delivery and strong collaboration skills.
- Other info: Opportunity for professional growth in a dynamic environment.
The predicted salary is between 51620 - 65907 £ per year.
A leading energy supplier is seeking a Delivery / Learning Lead to assess learning needs, design innovative programs, and ensure effective delivery to enhance customer experience. This role involves collaboration with various stakeholders to support operational improvements.
The position offers a competitive salary ranging from £51,620 to £65,907 alongside excellent benefits, including a hybrid working model.
CX Learning Delivery Lead — Hybrid, Elevate Customer Experience employer: E.ON UK PLC
Contact Detail:
E.ON UK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Learning Delivery Lead — Hybrid, Elevate Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience in designing learning programmes and enhancing customer experience. This will set you apart from the crowd.
✨Tip Number 3
Be ready for the interview! Research the company’s values and recent projects. Tailor your answers to show how your skills align with their mission to elevate customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CX Learning Delivery Lead — Hybrid, Elevate Customer Experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in learning delivery and customer experience. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Collaboration Skills: Since this role involves working with various stakeholders, it’s crucial to demonstrate your ability to collaborate effectively. Share examples of past projects where you’ve worked with different teams to achieve a common goal.
Highlight Innovative Thinking: We’re looking for someone who can design innovative learning programmes. Use your application to illustrate your creative approach to problem-solving and any unique strategies you’ve implemented in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at E.ON UK PLC
✨Know Your Stuff
Make sure you understand the key aspects of customer experience and learning delivery. Brush up on the latest trends in the energy sector and think about how innovative learning programmes can enhance customer interactions.
✨Showcase Collaboration Skills
This role involves working with various stakeholders, so be ready to discuss your experience in collaboration. Prepare examples of how you've successfully partnered with others to drive operational improvements in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask you to assess learning needs or design a programme. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and creativity in enhancing customer experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's current challenges in customer experience or how they measure the success of their learning initiatives. This shows your genuine interest in the role and the company.
